Medical Office Procedures and
Administration
According to OSHA guidelines, which is the appropriate way to submit a complaint with OSHA? - correct
answer ✔✔Submit an online form
Active listening involves which of the following? - correct answer ✔✔-Giving the same attention to a
person on the phone as would be given to a person face to face
-Discovering vital information
-Concentrating on the conversation at hand
Failure to notify a patient that they will no longer be providing services is known as
__________________________. - correct answer ✔✔abandonment
Verbal consent is_____________. - correct answer ✔✔consent for Tx given out loud in response to a
pointed question
The DNR order is _______________________. - correct answer ✔✔a legal document indicating that
cardiopulmonary resuscitation is to be withheld
A legal document requiring that a medical facility produce records is which of the following? - correct
answer ✔✔Subpoena duces tecum
Who mandates "infection control procedures"? - correct answer ✔✔OSHA
Negligence must be ______________________. - correct answer ✔✔proven
Patients have the right to talk in confidence with providers, which is known
as______________________________. - correct answer ✔✔confidentiality of health information
, Who mandated HIPAA? - correct answer ✔✔Department of Health and Human Services
What is the best way to decide whether patients need special assistance in disrobing? - correct answer
✔✔Ask all patients if you can be of assistance
What are the elements of a contract? - correct answer ✔✔-Mutual understanding
-Legal consequences
-Consideration
The Living Will is ____________________. - correct answer ✔✔a legal document that specifies a
patient's wishes regarding treatment or care if they are unable to speak for themselves
What are the four main purposes of HIPAA? - correct answer ✔✔Privacy of health information,
security of electronic records, administrative simplification,
and insurance portability
OSHA requires that every healthcare facility have a(n) ____________________ that details the
procedures and task that need to be taken if there is risk for exposure. - correct answer ✔✔exposure
control plan
Which is an example of implied consent? - correct answer ✔✔Extending your arm for a venipuncture
The ADA is the law regarding discrimination against those who are _________________. - correct answer
✔✔disabled
_______________________ is performing an act that is wholly wrongful and unlawful. - correct answer
✔✔Malfeasance
What is considered protected health information, or PHI? - correct answer ✔✔-Medical History
-Mental Health Conditions
-Test Results
Administration
According to OSHA guidelines, which is the appropriate way to submit a complaint with OSHA? - correct
answer ✔✔Submit an online form
Active listening involves which of the following? - correct answer ✔✔-Giving the same attention to a
person on the phone as would be given to a person face to face
-Discovering vital information
-Concentrating on the conversation at hand
Failure to notify a patient that they will no longer be providing services is known as
__________________________. - correct answer ✔✔abandonment
Verbal consent is_____________. - correct answer ✔✔consent for Tx given out loud in response to a
pointed question
The DNR order is _______________________. - correct answer ✔✔a legal document indicating that
cardiopulmonary resuscitation is to be withheld
A legal document requiring that a medical facility produce records is which of the following? - correct
answer ✔✔Subpoena duces tecum
Who mandates "infection control procedures"? - correct answer ✔✔OSHA
Negligence must be ______________________. - correct answer ✔✔proven
Patients have the right to talk in confidence with providers, which is known
as______________________________. - correct answer ✔✔confidentiality of health information
, Who mandated HIPAA? - correct answer ✔✔Department of Health and Human Services
What is the best way to decide whether patients need special assistance in disrobing? - correct answer
✔✔Ask all patients if you can be of assistance
What are the elements of a contract? - correct answer ✔✔-Mutual understanding
-Legal consequences
-Consideration
The Living Will is ____________________. - correct answer ✔✔a legal document that specifies a
patient's wishes regarding treatment or care if they are unable to speak for themselves
What are the four main purposes of HIPAA? - correct answer ✔✔Privacy of health information,
security of electronic records, administrative simplification,
and insurance portability
OSHA requires that every healthcare facility have a(n) ____________________ that details the
procedures and task that need to be taken if there is risk for exposure. - correct answer ✔✔exposure
control plan
Which is an example of implied consent? - correct answer ✔✔Extending your arm for a venipuncture
The ADA is the law regarding discrimination against those who are _________________. - correct answer
✔✔disabled
_______________________ is performing an act that is wholly wrongful and unlawful. - correct answer
✔✔Malfeasance
What is considered protected health information, or PHI? - correct answer ✔✔-Medical History
-Mental Health Conditions
-Test Results
