Medical Office Administration chapter 5
A patient who arrives at the medical office for which of the following reasons should not be kept waiting
in the reception area? - correct answer ✔✔Chest pain
Blood and urine spills are examples of _____________ waste; to clean them - correct answer
✔✔Infectious
The medical assistant must use __________________ precautions. - correct answer ✔✔Universal
A wound dressing left in the reception area must be placed in a(n) ________________ container. -
correct answer ✔✔Biohazard
All of the following are steps to ensure the security of the medical office except? - correct answer
✔✔Turning all of the lights off in the reception area at the end of the day.
Which class of fire extinguisher can be used on combustibles, flammable liquids, or electrical equipment
during a fire? - correct answer ✔✔Tri-class ABC
The emerging role of the administrative medical assistant serving as a receptionist includes? - correct
answer ✔✔Serving as a diplomat, a negotiator, a psychologist, and a director of public relations
2 things that are important while performing multiple tasks are? - correct answer ✔✔Organizational
skills and a calm demeanor
After the medical office is opened, the answering machines should ? - correct answer ✔✔Be turned off
during business hours after picking up messages
When greeting patients, the easiest way to customize requests or comments is to? - correct answer
✔✔Add the patient's name
, Select the correct statement regarding HIPAA's view of confidentiality in the reception area(waiting room
)? - correct answer ✔✔HIPAA is as important in the reception area as it is anywhere in the medical
practice
Select the correct statement regarding HIPAA's view of patient visit logs - correct answer ✔✔Sign-in logs
are permitted as long as patients are not prompted to reveal sensitive medical conditions by asking
"reason for visit."
When registering patients who have not been seen in the medical office but who have been treated by
your physician at a hospital facility, first obtain:? - correct answer ✔✔the face sheet from the hospital
admitting office
When appointment delays have occurred and patients are waiting in the reception area:? - correct
answer ✔✔post a sign that asks them to approach the front desk and give them options so that they can
make a decision to wait, return, or reschedule
A patient instruction form will:? - correct answer ✔✔-improve patient compliance
-legally protect the physician
-reduce telephone calls
-cement the bond between the patient and physician
The best feature of any waiting room is:? - correct answer ✔✔an immediate acknowledgement and
friendly welcome when people arrive
Housekeeping tasks in the medical office:? - correct answer ✔✔include keeping the reception area neat
and clean throughout the day
An office emergency: - correct answer ✔✔includes following planned procedures by the administrative
medical assistant
OSHA stands for: - correct answer ✔✔Occupational Safety and Health Administration
A patient who arrives at the medical office for which of the following reasons should not be kept waiting
in the reception area? - correct answer ✔✔Chest pain
Blood and urine spills are examples of _____________ waste; to clean them - correct answer
✔✔Infectious
The medical assistant must use __________________ precautions. - correct answer ✔✔Universal
A wound dressing left in the reception area must be placed in a(n) ________________ container. -
correct answer ✔✔Biohazard
All of the following are steps to ensure the security of the medical office except? - correct answer
✔✔Turning all of the lights off in the reception area at the end of the day.
Which class of fire extinguisher can be used on combustibles, flammable liquids, or electrical equipment
during a fire? - correct answer ✔✔Tri-class ABC
The emerging role of the administrative medical assistant serving as a receptionist includes? - correct
answer ✔✔Serving as a diplomat, a negotiator, a psychologist, and a director of public relations
2 things that are important while performing multiple tasks are? - correct answer ✔✔Organizational
skills and a calm demeanor
After the medical office is opened, the answering machines should ? - correct answer ✔✔Be turned off
during business hours after picking up messages
When greeting patients, the easiest way to customize requests or comments is to? - correct answer
✔✔Add the patient's name
, Select the correct statement regarding HIPAA's view of confidentiality in the reception area(waiting room
)? - correct answer ✔✔HIPAA is as important in the reception area as it is anywhere in the medical
practice
Select the correct statement regarding HIPAA's view of patient visit logs - correct answer ✔✔Sign-in logs
are permitted as long as patients are not prompted to reveal sensitive medical conditions by asking
"reason for visit."
When registering patients who have not been seen in the medical office but who have been treated by
your physician at a hospital facility, first obtain:? - correct answer ✔✔the face sheet from the hospital
admitting office
When appointment delays have occurred and patients are waiting in the reception area:? - correct
answer ✔✔post a sign that asks them to approach the front desk and give them options so that they can
make a decision to wait, return, or reschedule
A patient instruction form will:? - correct answer ✔✔-improve patient compliance
-legally protect the physician
-reduce telephone calls
-cement the bond between the patient and physician
The best feature of any waiting room is:? - correct answer ✔✔an immediate acknowledgement and
friendly welcome when people arrive
Housekeeping tasks in the medical office:? - correct answer ✔✔include keeping the reception area neat
and clean throughout the day
An office emergency: - correct answer ✔✔includes following planned procedures by the administrative
medical assistant
OSHA stands for: - correct answer ✔✔Occupational Safety and Health Administration
