Led. Office: Chapter 3 - Medical Office
Administration
disseminate - correct answer ✔✔To spread; disperse
characteristic - correct answer ✔✔Distinguishing traits, qualities or properties
demeanor - correct answer ✔✔Behavior towards others; outward manner
detrimental - correct answer ✔✔Obviously harmful or damaging
reflection - correct answer ✔✔A therapeutic communication technique in which a person responds with
a feeling term that indicates how the individual feels about a problem.
List and describe six attributes of the professional medical assistant. - correct answer ✔✔1.) Courteous
and respectful - treat patients with courtesy and respect
2.) Diplomatic and tactful - interact without giving offense
3.) Responsible and honest - dependable
4.) Response to criticism - willingness to respond to constructive criticism
5.) Professional image - professional appearance
6.) Good listener - listen to what the patient has to say
What methods can the medical assistant use to treat others with courtesy and respect? - correct answer
✔✔Eye contact, greet patients with a smile, treat patients as individuals, discuss problems in private, use
proper grammar, show interest in patients
How can an entry-level medical assistant perform his or her duties with responsibility, honesty and
integrity? - correct answer ✔✔a.) Interact with patients straight forward and honestly
b.) Be thorough and pay close attention to detail
Administration
disseminate - correct answer ✔✔To spread; disperse
characteristic - correct answer ✔✔Distinguishing traits, qualities or properties
demeanor - correct answer ✔✔Behavior towards others; outward manner
detrimental - correct answer ✔✔Obviously harmful or damaging
reflection - correct answer ✔✔A therapeutic communication technique in which a person responds with
a feeling term that indicates how the individual feels about a problem.
List and describe six attributes of the professional medical assistant. - correct answer ✔✔1.) Courteous
and respectful - treat patients with courtesy and respect
2.) Diplomatic and tactful - interact without giving offense
3.) Responsible and honest - dependable
4.) Response to criticism - willingness to respond to constructive criticism
5.) Professional image - professional appearance
6.) Good listener - listen to what the patient has to say
What methods can the medical assistant use to treat others with courtesy and respect? - correct answer
✔✔Eye contact, greet patients with a smile, treat patients as individuals, discuss problems in private, use
proper grammar, show interest in patients
How can an entry-level medical assistant perform his or her duties with responsibility, honesty and
integrity? - correct answer ✔✔a.) Interact with patients straight forward and honestly
b.) Be thorough and pay close attention to detail
