Medical Office Administration
CEJA - correct answer ✔✔Council of Ethical and Judicial Affairs
The physician will decide what is ethical - correct answer ✔✔False
An example of an ethical issue is - correct answer ✔✔Organ donation
Am ethical dilemma is where the doctor know the right thing to do but cannot do it. - correct answer
✔✔False
A dilemma of Justice is fair distribution of insufficient medical benefits. - correct answer ✔✔True
To charge excessive fees for a difficult procedure is considered to be ethical - correct answer ✔✔False
It could be considered a violation of an insurance policy for the office to waive the co-payment - correct
answer ✔✔True
It is unethical to charge the patient for a missed appointment - correct answer ✔✔False
It is up to the physicians own primary care doctor to make sure they are healthy - correct answer
✔✔False
It is ethical practice for a pharmaceutical company to influence doctors to prescribe new drugs for the
benefit of the patient - correct answer ✔✔False
When you exhibit courteous behavior and are conscientious in your work you are displaying - correct
answer ✔✔Professionalism
,To put off a task that should be completed is referred to as - correct answer ✔✔Procrastination
Which one is not an obstruction to professionalism? - correct answer ✔✔Patients problem
Code of ethics ensures a high quality of service. - correct answer ✔✔True
Initiative is a characteristic of professionalism - correct answer ✔✔True
To ____ is to decide what tasks are most important - correct answer ✔✔Prioritize
What is a way that a physician can obtain a license? - correct answer ✔✔Reciprocity
What is an action that could cause a license to be revoked or suspended? - correct answer ✔✔Personal
incapacity
The four D's of negligence - correct answer ✔✔Duty derelict direct cause and damages
A lawsuit can be filed prior to the statute of limitations but not after. - correct answer ✔✔True
Implied consent can be an action where are expressed consent is written and signed - correct answer
✔✔True
What agency does not deal with administrative law? - correct answer ✔✔CLIA- clinical laboratory
improvement act it does not deal with administrative law
Which one of these does not make consent in valid? - correct answer ✔✔Person was of legal age and
sound mind
In an emergency Care can be given without consent to prevent loss of life or serious illness or injury -
correct answer ✔✔True
,Minors must be emancipated to give consent for themselves - correct answer ✔✔True
To terminate a patient from service you must mail them a letter through regular postal service - correct
answer ✔✔False- To terminate a patient from service here she must be sent a letter by certified mail
The reason it is important to follow the steps and terminating a patient is to protect the position from
being charged with - correct answer ✔✔Abandonment
What is a reason that an individual may file a lawsuit - correct answer ✔✔Miscommunication
Payroll should always be done by a professional service - correct answer ✔✔False
Payroll records include the employees name Celso security number number of withholding allowances
salary or hourly wage and deductions - correct answer ✔✔True
Tax deductions are determined based on an employee completing a W-2 form - correct answer ✔✔False
FICA Was designed only for retirement - correct answer ✔✔False
Quarterly returns are due the last day of the month that follows the end of the quarter - correct answer
✔✔True
A W-2 form is a six part form completed by the employee for tax purposes - correct answer ✔✔False
All states have unemployment compensation laws - correct answer ✔✔True
1099 is a miscellaneous form used to report income earned by an independent contractor - correct
answer ✔✔True
, Good planning helps a business grow and stay financially strong - correct answer ✔✔True
Forecasting is looking at the present activity of the business - correct answer ✔✔False
The 4 P's in promoting a practice is - correct answer ✔✔Product placement price promotion
Suggestion boxes are more of a nuisance in an office - correct answer ✔✔False
Some surveys can allow the opportunity for the patient to get feedback without being identified - correct
answer ✔✔True
There is only one type of advertising - correct answer ✔✔False
It is not encouraged for a position to give advice in a newspaper column - correct answer ✔✔False
Dissatisfied patients will tell everyone they know - correct answer ✔✔True
The deadly sins of customer service can be rude and unhelpful - correct answer ✔✔True
A practice website needs to be maintained and updated on a regular basis - correct answer ✔✔True
The internal customer is also important - correct answer ✔✔True
Patients enrolled in an HMO have no choice in the provider they see - correct answer ✔✔False
Which one of these is not a skills required for a medical administrative assistant - correct answer
✔✔Knowledge of office machine repair
And associates degree is required for a medical administrative assistant position - correct answer
✔✔False
CEJA - correct answer ✔✔Council of Ethical and Judicial Affairs
The physician will decide what is ethical - correct answer ✔✔False
An example of an ethical issue is - correct answer ✔✔Organ donation
Am ethical dilemma is where the doctor know the right thing to do but cannot do it. - correct answer
✔✔False
A dilemma of Justice is fair distribution of insufficient medical benefits. - correct answer ✔✔True
To charge excessive fees for a difficult procedure is considered to be ethical - correct answer ✔✔False
It could be considered a violation of an insurance policy for the office to waive the co-payment - correct
answer ✔✔True
It is unethical to charge the patient for a missed appointment - correct answer ✔✔False
It is up to the physicians own primary care doctor to make sure they are healthy - correct answer
✔✔False
It is ethical practice for a pharmaceutical company to influence doctors to prescribe new drugs for the
benefit of the patient - correct answer ✔✔False
When you exhibit courteous behavior and are conscientious in your work you are displaying - correct
answer ✔✔Professionalism
,To put off a task that should be completed is referred to as - correct answer ✔✔Procrastination
Which one is not an obstruction to professionalism? - correct answer ✔✔Patients problem
Code of ethics ensures a high quality of service. - correct answer ✔✔True
Initiative is a characteristic of professionalism - correct answer ✔✔True
To ____ is to decide what tasks are most important - correct answer ✔✔Prioritize
What is a way that a physician can obtain a license? - correct answer ✔✔Reciprocity
What is an action that could cause a license to be revoked or suspended? - correct answer ✔✔Personal
incapacity
The four D's of negligence - correct answer ✔✔Duty derelict direct cause and damages
A lawsuit can be filed prior to the statute of limitations but not after. - correct answer ✔✔True
Implied consent can be an action where are expressed consent is written and signed - correct answer
✔✔True
What agency does not deal with administrative law? - correct answer ✔✔CLIA- clinical laboratory
improvement act it does not deal with administrative law
Which one of these does not make consent in valid? - correct answer ✔✔Person was of legal age and
sound mind
In an emergency Care can be given without consent to prevent loss of life or serious illness or injury -
correct answer ✔✔True
,Minors must be emancipated to give consent for themselves - correct answer ✔✔True
To terminate a patient from service you must mail them a letter through regular postal service - correct
answer ✔✔False- To terminate a patient from service here she must be sent a letter by certified mail
The reason it is important to follow the steps and terminating a patient is to protect the position from
being charged with - correct answer ✔✔Abandonment
What is a reason that an individual may file a lawsuit - correct answer ✔✔Miscommunication
Payroll should always be done by a professional service - correct answer ✔✔False
Payroll records include the employees name Celso security number number of withholding allowances
salary or hourly wage and deductions - correct answer ✔✔True
Tax deductions are determined based on an employee completing a W-2 form - correct answer ✔✔False
FICA Was designed only for retirement - correct answer ✔✔False
Quarterly returns are due the last day of the month that follows the end of the quarter - correct answer
✔✔True
A W-2 form is a six part form completed by the employee for tax purposes - correct answer ✔✔False
All states have unemployment compensation laws - correct answer ✔✔True
1099 is a miscellaneous form used to report income earned by an independent contractor - correct
answer ✔✔True
, Good planning helps a business grow and stay financially strong - correct answer ✔✔True
Forecasting is looking at the present activity of the business - correct answer ✔✔False
The 4 P's in promoting a practice is - correct answer ✔✔Product placement price promotion
Suggestion boxes are more of a nuisance in an office - correct answer ✔✔False
Some surveys can allow the opportunity for the patient to get feedback without being identified - correct
answer ✔✔True
There is only one type of advertising - correct answer ✔✔False
It is not encouraged for a position to give advice in a newspaper column - correct answer ✔✔False
Dissatisfied patients will tell everyone they know - correct answer ✔✔True
The deadly sins of customer service can be rude and unhelpful - correct answer ✔✔True
A practice website needs to be maintained and updated on a regular basis - correct answer ✔✔True
The internal customer is also important - correct answer ✔✔True
Patients enrolled in an HMO have no choice in the provider they see - correct answer ✔✔False
Which one of these is not a skills required for a medical administrative assistant - correct answer
✔✔Knowledge of office machine repair
And associates degree is required for a medical administrative assistant position - correct answer
✔✔False
