Chapter 6 Medical office Administration
The most important public relations responsibility of the medical assistant is to: - correct answer
✔✔place, receive, and screen telephone calls in a friendly, efficient, and courteous manner
The telephone caller's response is determined by: - correct answer ✔✔the manner in which the
assistant speaks
Cellular telephones: - correct answer ✔✔-are not secure
-encounter signal interference in airports and mountainous areas
-are very popular
-are the best tool for physicians to keep in contact with office staff and hospital personnel
A telephone service that is a type of answering system used to store and forward messages is: - correct
answer ✔✔voice mail
When setting up and using the option of a voice mail system in the medical office: - correct answer
✔✔always ask the caller if he or she would like to be connected before transferring the call to voice mail
When leaving a voice mail message to confirm a patient's appointment with an infertility clinic: - correct
answer ✔✔leave your name and the physician's name and request a return call stating the telephone
number
A total practice management system (TPMS) that allows secure messages to be sent via the computer to
member of the health care team is called a/an: - correct answer ✔✔electronic messaging system
Use of an answering machine in a medical office is: - correct answer ✔✔not recommended
If patients understand telephone rules by having procedures outlined in an information booklet,
management consults have determined that telephone calls to the medical office can be reduced by: -
correct answer ✔✔30%
The most important public relations responsibility of the medical assistant is to: - correct answer
✔✔place, receive, and screen telephone calls in a friendly, efficient, and courteous manner
The telephone caller's response is determined by: - correct answer ✔✔the manner in which the
assistant speaks
Cellular telephones: - correct answer ✔✔-are not secure
-encounter signal interference in airports and mountainous areas
-are very popular
-are the best tool for physicians to keep in contact with office staff and hospital personnel
A telephone service that is a type of answering system used to store and forward messages is: - correct
answer ✔✔voice mail
When setting up and using the option of a voice mail system in the medical office: - correct answer
✔✔always ask the caller if he or she would like to be connected before transferring the call to voice mail
When leaving a voice mail message to confirm a patient's appointment with an infertility clinic: - correct
answer ✔✔leave your name and the physician's name and request a return call stating the telephone
number
A total practice management system (TPMS) that allows secure messages to be sent via the computer to
member of the health care team is called a/an: - correct answer ✔✔electronic messaging system
Use of an answering machine in a medical office is: - correct answer ✔✔not recommended
If patients understand telephone rules by having procedures outlined in an information booklet,
management consults have determined that telephone calls to the medical office can be reduced by: -
correct answer ✔✔30%
