ServiceNow CSA Prep Exam Questions
Well Answered.
What are the different interfaces for accessing a ServiceNow Instance? - Answer -Now Platform User
Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - Answer -Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - Answer Group
Where can you locate product documentation? - Answer docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? - Answer
Role
What is a common way of testing functionality for different roles? - Answer Impersonate User
A row represents what in the ServiceNow database - Answer Record
What are the three different types of context menus in a list view? - Answer -List
-Column
-Record
, What are the three components of a filter condition? - Answer -Field
-Operator
-Value
What defines which fields appear in a list and the order of said fields? - Answer View
Which field type displays as a check box on the form? - Answer True/False
Which field type displays information from another table? - Answer Reference
Which tool can be used to change the layout of the form view for all users? - Answer Form Designer
What are the three main components of the Form Designer? - Answer -Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - Answer Template
Which UI action saves information for a new record and leaves the form? - Answer Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? -
Answer My Groups Work
What is the difference between Work notes and Additional Comments - Answer Work notes are visible
to only those who can view the task. Additional comments are visible to the customer (requestor)
Which tab contains the activity stream for a task? - Answer Notes
Which tool enables users to collaborate on a task real-time and links conversations to records? - Answer
Connect Chat
Well Answered.
What are the different interfaces for accessing a ServiceNow Instance? - Answer -Now Platform User
Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - Answer -Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - Answer Group
Where can you locate product documentation? - Answer docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? - Answer
Role
What is a common way of testing functionality for different roles? - Answer Impersonate User
A row represents what in the ServiceNow database - Answer Record
What are the three different types of context menus in a list view? - Answer -List
-Column
-Record
, What are the three components of a filter condition? - Answer -Field
-Operator
-Value
What defines which fields appear in a list and the order of said fields? - Answer View
Which field type displays as a check box on the form? - Answer True/False
Which field type displays information from another table? - Answer Reference
Which tool can be used to change the layout of the form view for all users? - Answer Form Designer
What are the three main components of the Form Designer? - Answer -Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - Answer Template
Which UI action saves information for a new record and leaves the form? - Answer Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? -
Answer My Groups Work
What is the difference between Work notes and Additional Comments - Answer Work notes are visible
to only those who can view the task. Additional comments are visible to the customer (requestor)
Which tab contains the activity stream for a task? - Answer Notes
Which tool enables users to collaborate on a task real-time and links conversations to records? - Answer
Connect Chat
