STATE FARM AUTO EXTERNAL CLAIM
RESOURCE CERTIFICATION EXAM
QUESTIONS WITH COMPLETE SOLUTION
rYou're preparing an estimate on a customer's vehicle that requires refinishing of the hood and right
front fender only. The hood is the first panel listed on the estimate. According to most Collision
Estimating Guides, would refinish overlap be applicable on the hood? Choose the most correct
statement.
Select the single best answer:
A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A refinish
overlap deduction would be applicable to the fender refinish time as it's an adjacent major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as it's the first major panel.
A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent
major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender refinish time as they are
not defined as major panel. - B.)A refinish overlap deduction would be applicable to the hood refinish
time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender
refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is necessary, you should include a
separate line item allowance on your estimate.
T or F - True
State Farm customers can have their vehicles repaired at the repair facility of their choice.
T or F - True
According to State Farm Guidelines, would betterment potentially apply when refinishing a complete
vehicle?
Yes or No - Yes
, The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C - All of the above
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/non- oem Sheet
metal ( Hoods, Fenders, Deck lids) on State Farm estimates
T or F - False
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/ non- oem mechanical
parts (radiators, exhaust, suspension components) on State Farm estimates.
T or F - True
According to current State Farm guidelines, its ACCEPTABLE to specify recycled sheet metal (hoods,
fenders, deck lids) on State Farm estimates.
T or F - True
An insured's 2 year old dodge caravan with 14,000 miles involved in a flood loss resulting in damage to
the transmission. The transmission is replaced with a recycled part. The original factory warranty is 6
years/ 60,000 miles. What is State Farms promise of customer satisfaction on the recycled transmission?
A.)As long as you own your vehicle
B.)One year
C.)The length of time the OEM would have warranted its new replacement transmission or the
remainder of the automobile manufacture's warranty- Whichever is longer
D.)At least one year or for the duration of the existing manufacturer's warranty
E.)Limited lifetime warranty - The length of time the OEM would have warranted its new replacement
transmission or the remainder of the automobile manufacture's warranty- Whichever is longer
What is State Farms promise of customer satisfaction on recycled sheet metal?
RESOURCE CERTIFICATION EXAM
QUESTIONS WITH COMPLETE SOLUTION
rYou're preparing an estimate on a customer's vehicle that requires refinishing of the hood and right
front fender only. The hood is the first panel listed on the estimate. According to most Collision
Estimating Guides, would refinish overlap be applicable on the hood? Choose the most correct
statement.
Select the single best answer:
A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A refinish
overlap deduction would be applicable to the fender refinish time as it's an adjacent major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as it's the first major panel.
A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent
major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender refinish time as they are
not defined as major panel. - B.)A refinish overlap deduction would be applicable to the hood refinish
time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender
refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is necessary, you should include a
separate line item allowance on your estimate.
T or F - True
State Farm customers can have their vehicles repaired at the repair facility of their choice.
T or F - True
According to State Farm Guidelines, would betterment potentially apply when refinishing a complete
vehicle?
Yes or No - Yes
, The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C - All of the above
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/non- oem Sheet
metal ( Hoods, Fenders, Deck lids) on State Farm estimates
T or F - False
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/ non- oem mechanical
parts (radiators, exhaust, suspension components) on State Farm estimates.
T or F - True
According to current State Farm guidelines, its ACCEPTABLE to specify recycled sheet metal (hoods,
fenders, deck lids) on State Farm estimates.
T or F - True
An insured's 2 year old dodge caravan with 14,000 miles involved in a flood loss resulting in damage to
the transmission. The transmission is replaced with a recycled part. The original factory warranty is 6
years/ 60,000 miles. What is State Farms promise of customer satisfaction on the recycled transmission?
A.)As long as you own your vehicle
B.)One year
C.)The length of time the OEM would have warranted its new replacement transmission or the
remainder of the automobile manufacture's warranty- Whichever is longer
D.)At least one year or for the duration of the existing manufacturer's warranty
E.)Limited lifetime warranty - The length of time the OEM would have warranted its new replacement
transmission or the remainder of the automobile manufacture's warranty- Whichever is longer
What is State Farms promise of customer satisfaction on recycled sheet metal?
