Medical Office Procedures Chapter 1
Review Questions and Correct Answers
Accuracy ✅Correctness, including attention to detail; the trait often ranked most
important in assistants and physicians.
Administrative Medical Assistant (AMA) ✅The title given to medical office professionals
who perform administrative tasks in a wide variety of settings.
Assertiveness ✅The ability to step forward to make a point in a confident, positive
manner.
American Association of Medical Assistants (AAMA) ✅A national association providing
continuing education, professional networking opportunities, and certification
examinations to its members.
American Medical Technologists (AMT) ✅A national organization that promotes
professional standards and growth; certification available through the association's
examination.
Association For Healthcare Documentation Integrity (AHDI) ✅A national organization
that promotes professional standards and growth for the field of medical transcription.
Confidentiality ✅The legal requirement that a patient's medical information be kept
secret except in certain clearly defined instances.
Dependability ✅The ability to complete work on schedule, do required tasks without
complaint, and always communicate willingness to help; closely related to accuracy and
thoroughness.
Efficiency ✅The ability to use time and resources to avoid waste and unnecessary
effort.
Ethnocentrism ✅The tendency to believe that one's own race or ethnic group is the
most important and that some or all aspects of its culture are superior to those of other
groups.
Empathy ✅Sensitivity to the feelings and situations of others that allows one to
mentally put oneself in the other person's situation.
, Certification ✅An essential minimum standard of competence in a particular medical
specialty achieved through training and successful completion of a comprehensive
examination.
Flexibility ✅Adaptability to new or changing requirements.
Honesty ✅Truth telling, expressed in words and actions; a quality that enables the
person to be trusted at all times and in all situations.
International Association Of Administrative Professionals (IAAP) ✅A worldwide
organization that sponsors continuing education and a certification examination with the
successful completion earning the designation of Certified administrative professionals
(CAP); also works with employers to promote excellence; formerly known as
professional secretaries international (PSI).
Initiative ✅The exercise of one's power to act independently.
Good Judgement ✅The ability to use knowledge, experience, and logic to assess all
aspects of a situation in order to reach a sound decision.
Maturity ✅Emotional and psychological integrity composed of many qualities and
skills.
Problem- Solving ✅The ability to find solutions through flexibility, advice seeking,
information gathering, and good judgement.
Punctuality ✅The ability to be on time.
Professional image ✅The appearance, manner, and bearing that reflect health,
cleanliness, and wholesomeness; shown by evidence of healthful habits, good
grooming, and appropriate dress.
Self- Motivation ✅The quality expressed by willingness to contribute without being
asked or required to undertake a task.
Tact ✅The ability to speak and act considerately, especially in difficult situations.
Team Player ✅One who is generous with his or her time, helping other staff members
when necessary; who observes both the written and unwritten rules of the office; and
who practices professional and personal courtesy.
Thoroughness ✅The ability to perform tasks with attention to completeness,
correctness, and detail.
Review Questions and Correct Answers
Accuracy ✅Correctness, including attention to detail; the trait often ranked most
important in assistants and physicians.
Administrative Medical Assistant (AMA) ✅The title given to medical office professionals
who perform administrative tasks in a wide variety of settings.
Assertiveness ✅The ability to step forward to make a point in a confident, positive
manner.
American Association of Medical Assistants (AAMA) ✅A national association providing
continuing education, professional networking opportunities, and certification
examinations to its members.
American Medical Technologists (AMT) ✅A national organization that promotes
professional standards and growth; certification available through the association's
examination.
Association For Healthcare Documentation Integrity (AHDI) ✅A national organization
that promotes professional standards and growth for the field of medical transcription.
Confidentiality ✅The legal requirement that a patient's medical information be kept
secret except in certain clearly defined instances.
Dependability ✅The ability to complete work on schedule, do required tasks without
complaint, and always communicate willingness to help; closely related to accuracy and
thoroughness.
Efficiency ✅The ability to use time and resources to avoid waste and unnecessary
effort.
Ethnocentrism ✅The tendency to believe that one's own race or ethnic group is the
most important and that some or all aspects of its culture are superior to those of other
groups.
Empathy ✅Sensitivity to the feelings and situations of others that allows one to
mentally put oneself in the other person's situation.
, Certification ✅An essential minimum standard of competence in a particular medical
specialty achieved through training and successful completion of a comprehensive
examination.
Flexibility ✅Adaptability to new or changing requirements.
Honesty ✅Truth telling, expressed in words and actions; a quality that enables the
person to be trusted at all times and in all situations.
International Association Of Administrative Professionals (IAAP) ✅A worldwide
organization that sponsors continuing education and a certification examination with the
successful completion earning the designation of Certified administrative professionals
(CAP); also works with employers to promote excellence; formerly known as
professional secretaries international (PSI).
Initiative ✅The exercise of one's power to act independently.
Good Judgement ✅The ability to use knowledge, experience, and logic to assess all
aspects of a situation in order to reach a sound decision.
Maturity ✅Emotional and psychological integrity composed of many qualities and
skills.
Problem- Solving ✅The ability to find solutions through flexibility, advice seeking,
information gathering, and good judgement.
Punctuality ✅The ability to be on time.
Professional image ✅The appearance, manner, and bearing that reflect health,
cleanliness, and wholesomeness; shown by evidence of healthful habits, good
grooming, and appropriate dress.
Self- Motivation ✅The quality expressed by willingness to contribute without being
asked or required to undertake a task.
Tact ✅The ability to speak and act considerately, especially in difficult situations.
Team Player ✅One who is generous with his or her time, helping other staff members
when necessary; who observes both the written and unwritten rules of the office; and
who practices professional and personal courtesy.
Thoroughness ✅The ability to perform tasks with attention to completeness,
correctness, and detail.
