CTO Study Guide
_______ are designed to give CTOs specific rubrics to objectively evaluate a trainee's
behavior and performance - answerStandardized Evaluation Euidelines (SEG)
_________ are used to provide an "at-a-glance" overview of a trainee's overall progress
and performance by using DOR's as the source document - answerTrainee Tracking
Sheet
___________ contains a comprehensive and standardized document (agency-specific)
containing all the tasks and competencies involved in the specific jobs being taught. -
answerTrainee Task List
_________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. -
answerDaily Observation Report (DOR)
_________ us a results-based and systematic approach, focusing on developing
trainees to achieve performance goals specific to their duties and responsibilities, -
answerPerformance-Based Training
According to the text, to help the trainee derive experience in all service demands and
working conditions, it is recommended that the trainee is __________. - answerPut on
rotation schedule of assignment to different shifts covering all days of the week.
What are the Benefits to Standardized Training? - answer- Provides the same learning
experience to all new employees
- Is Court-defensible and Equal Employment Opportunity Commission (EEOC)
consistent.
- Helps mitigate exposure to liability
- Promotes professionalism. Professionally executed training gives employees a sense
of commitment from the agency.
-Agenies can provide more effective training in shorter time. Through the
standardization process, unnecessary topics are eliminated and essential topics are
streamlined.
- Standardized training helps identify performance gaps earlier.
According to the text, which of the following is a benefit of standardized training? -
answerAll of the above
_______ are designed to give CTOs specific rubrics to objectively evaluate a trainee's
behavior and performance - answerStandardized Evaluation Euidelines (SEG)
_________ are used to provide an "at-a-glance" overview of a trainee's overall progress
and performance by using DOR's as the source document - answerTrainee Tracking
Sheet
___________ contains a comprehensive and standardized document (agency-specific)
containing all the tasks and competencies involved in the specific jobs being taught. -
answerTrainee Task List
_________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. -
answerDaily Observation Report (DOR)
_________ us a results-based and systematic approach, focusing on developing
trainees to achieve performance goals specific to their duties and responsibilities, -
answerPerformance-Based Training
According to the text, to help the trainee derive experience in all service demands and
working conditions, it is recommended that the trainee is __________. - answerPut on
rotation schedule of assignment to different shifts covering all days of the week.
What are the Benefits to Standardized Training? - answer- Provides the same learning
experience to all new employees
- Is Court-defensible and Equal Employment Opportunity Commission (EEOC)
consistent.
- Helps mitigate exposure to liability
- Promotes professionalism. Professionally executed training gives employees a sense
of commitment from the agency.
-Agenies can provide more effective training in shorter time. Through the
standardization process, unnecessary topics are eliminated and essential topics are
streamlined.
- Standardized training helps identify performance gaps earlier.
According to the text, which of the following is a benefit of standardized training? -
answerAll of the above
