LATEST WELLCARE ACT 2022 (CENTENE) 2024-
2025 QUESTIONS WITH VERIFIED SOLUTIONS
A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue. - CORRECT ANSWER 60
When completing an application, you should ensure that you enter the provider ID of a
specialist and not a Primary Care Physician (PCP). - CORRECT ANSWER False
Which of the following statements about completing telephonic enrollments is FALSE? -
CORRECT ANSWER Must include most of the required elements necessary to complete
the enrollment
A passing score of __ or higher must be achieved to successfully complete this course -
CORRECT ANSWER 85%
To ensure accurate data entry, you should repeat the Medicare ID back to the
beneficiary. - CORRECT ANSWER True
Steps to take when safeguarding and securing PHI and PII include - CORRECT
ANSWER All of the Above
An agent may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process, or fail to
provide truthful or complete information - CORRECT ANSWER True
2025 QUESTIONS WITH VERIFIED SOLUTIONS
A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue. - CORRECT ANSWER 60
When completing an application, you should ensure that you enter the provider ID of a
specialist and not a Primary Care Physician (PCP). - CORRECT ANSWER False
Which of the following statements about completing telephonic enrollments is FALSE? -
CORRECT ANSWER Must include most of the required elements necessary to complete
the enrollment
A passing score of __ or higher must be achieved to successfully complete this course -
CORRECT ANSWER 85%
To ensure accurate data entry, you should repeat the Medicare ID back to the
beneficiary. - CORRECT ANSWER True
Steps to take when safeguarding and securing PHI and PII include - CORRECT
ANSWER All of the Above
An agent may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process, or fail to
provide truthful or complete information - CORRECT ANSWER True
