P in PEACE
- Prepare: Ensure readiness for a successful interaction or investigation.
- Right Time: Make sure you are approaching the situation at the appropriate time, considering any
relevant circumstances (e.g., time of day, urgency).
- Right Person: Ensure you are the right officer to handle the situation, which may involve having
relevant experience or jurisdiction.
- Right Place: Confirm that you are at the correct location where the engagement or incident is
occurring.
- Elements of the Offense: Verify that you have a clear understanding of the essential elements
required to establish the offense, aiding in effective questioning and investigation.
- Appropriate Resources: Ensure you have all necessary resources, such as personnel, equipment, and
information, to effectively manage the situation.
- Evidence Needed: Confirm that you possess any crucial evidence or materials needed for the
investigation or interaction.
- Support Person: Identify if a support person (e.g., legal counsel, family member) is necessary for the
individual involved, ensuring their rights are respected and upheld.
E in PEACE
- Engage: Build a connection with the individual to facilitate communication.
- Introduce Yourself: Clearly state your name and position, establishing authority while also showing
approachability.
- Build Rapport: Engage in small talk or use active listening skills to create a comfortable environment
for open communication.
- Open Body Language: Maintain relaxed and open body language to help the individual feel secure and
willing to talk.
- Explain Why They Are There: Provide a clear and concise explanation of why they are being engaged,
putting them at ease and mitigating anxiety.
- Explain the Process: Walk them through what to expect during the interaction or investigation,
demystifying the proceedings.
- Apply the RESPONSE Mnemonic:
- R: Reassure
, - E: Empathize
- S: Summarize
- P: Probe
- O: Offer
- N: Note
- S: Simplify
- E: Engage
A in PEACE
- Account: Gather detailed information regarding the situation.
- Time, Day, Date, Place: Record specific details that clarify the timeline and location of the incident.
- Witness Details: Collect information about any witnesses present, including names and contact
information.
- Time of Offense: Ascertain and document the precise time the offense took place.
- TEDS: Use this mnemonic to elicit detailed accounts:
- Tell me what happened.
- Explain to me what you saw.
- Describe to me your feelings during the incident.
- Show me any evidence or provide demonstrations if possible.
- 5W and a H: Gather comprehensive information:
- Who was involved?
- What happened?
- Where did it occur?
- When did it take place?
- Why do you think it happened?
- How did it unfold?
C in PEACE
- Closure: Wrap up the interaction effectively.