Conflict management
"When you tease me in front of our friends. i feel embarrassed" is an example of - ANSWER-an XYZ
statement
A spiral that moves only in one direction- upward and onward-is an example of which type of spiral? -
ANSWER-aggressive
According to the authors of your text, which of the following statements represents a positive approach
to conflict? - ANSWER-Conflict serves the function of "brining problems to the table"
According to Wilmot and Hocker the most common metaphor used to describe conflict is - ANSWER-
Conflict is war
Accoridng to Wilmot and Hocker which type of family is characterized by walking away from conflicts,
never rasing your voice, not telling anyone if theres a struggle and keeping strong feelings to yourself? -
ANSWER-passive family
All of the following are examples of verbal aggression EXCEPT for - ANSWER-requests for information
Conflict _____ are patterned responses or clusters of behaviors that people use in conflict . Conflict
______ are individual moves that people make carry out their general approach - ANSWER-styles; tactics
Conflict patterns that tend to mirror one another are called - ANSWER-reciprocal
Derek says. "I don't like to lose arguments. The way I figure it, when you have a disagreement, there can
only be one winner" Derek's orientation for conflict BEST described as - ANSWER-win-lose
During a year-long divorce and custody dispute. Patrick started calling his soon-to-be ex-wife names in
front of their children and her friends. In response, Becky called Patricks employer and told them what a
terrible person Patrick is. Events such as these went on for months. These behaviors wrecked the
couples chance for collaboration because each person was operating on which part of the intensity
continuum? - ANSWER-Unrestrained conflict
Emotions are: - ANSWER-states of feeling
If you work to reach your own goal while at the same time seek to please the other you are upholding
which of the following items on the authors checklist for "good goals" - ANSWER-Goals recognize
interdependence
Imagine you are looking for a new job. You know that your friend. Alicia knows the Vice President of a
company where you would like to work. How would the text describe Alicia influence on you - ANSWER-
Interpersonal Linkages
In a conflict situation, if you try to use your authority to make a decision in your favor, you are using
which conflict style - ANSWER-competition/dominating
Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed
hours. Jakes boss uses what kind of power over him? - ANSWER-Resource control
Latisha appreciates the fact that she has been trained in the art of public address because she finds
situations she can employ her ______ as a power - ANSWER-communication skills
"When you tease me in front of our friends. i feel embarrassed" is an example of - ANSWER-an XYZ
statement
A spiral that moves only in one direction- upward and onward-is an example of which type of spiral? -
ANSWER-aggressive
According to the authors of your text, which of the following statements represents a positive approach
to conflict? - ANSWER-Conflict serves the function of "brining problems to the table"
According to Wilmot and Hocker the most common metaphor used to describe conflict is - ANSWER-
Conflict is war
Accoridng to Wilmot and Hocker which type of family is characterized by walking away from conflicts,
never rasing your voice, not telling anyone if theres a struggle and keeping strong feelings to yourself? -
ANSWER-passive family
All of the following are examples of verbal aggression EXCEPT for - ANSWER-requests for information
Conflict _____ are patterned responses or clusters of behaviors that people use in conflict . Conflict
______ are individual moves that people make carry out their general approach - ANSWER-styles; tactics
Conflict patterns that tend to mirror one another are called - ANSWER-reciprocal
Derek says. "I don't like to lose arguments. The way I figure it, when you have a disagreement, there can
only be one winner" Derek's orientation for conflict BEST described as - ANSWER-win-lose
During a year-long divorce and custody dispute. Patrick started calling his soon-to-be ex-wife names in
front of their children and her friends. In response, Becky called Patricks employer and told them what a
terrible person Patrick is. Events such as these went on for months. These behaviors wrecked the
couples chance for collaboration because each person was operating on which part of the intensity
continuum? - ANSWER-Unrestrained conflict
Emotions are: - ANSWER-states of feeling
If you work to reach your own goal while at the same time seek to please the other you are upholding
which of the following items on the authors checklist for "good goals" - ANSWER-Goals recognize
interdependence
Imagine you are looking for a new job. You know that your friend. Alicia knows the Vice President of a
company where you would like to work. How would the text describe Alicia influence on you - ANSWER-
Interpersonal Linkages
In a conflict situation, if you try to use your authority to make a decision in your favor, you are using
which conflict style - ANSWER-competition/dominating
Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed
hours. Jakes boss uses what kind of power over him? - ANSWER-Resource control
Latisha appreciates the fact that she has been trained in the art of public address because she finds
situations she can employ her ______ as a power - ANSWER-communication skills
