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EPP2601 Assignment 1 (DETAILED ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED

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EPP2601 Assignment 1 (DETAILED ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED Answers, guidelines, workings and references .During the period 9 to 17 July 2021, South Africa experienced violent protests and socio- political unrest which was categorized by widespread violent protests, rioting and looting of shops and businesses, and destruction of public facilities and private property in parts of KZN. This spread to parts of Gauteng province from 9 to 17 July 2021. The protests resulted in extensive damage to the economy and businesses, while threatening the lives and livelihoods of the people who were already reeling under the effects of Covid-19. On a national scale, SAPOA estimated that the extent of damage was worth R50 billion. The KZN province lost R20 billion, and in Durban alone, R1.5 billion of stock was lost by businesses. Large supermarket groups and wholesalers were mainly targeted and affected. For example, Shoprite Group Stores reported that out of its 1 189 supermarkets trading under different names, a total of 200 Shoprite Group Stores were looted, vandalised and/or burnt in KZN and Gauteng, including 69 Shoprite supermarkets, 54 Shoprite Liquor Shop outlets, 44 Usave stores, 35 furniture stores, six Checkers supermarkets, one Checkers Hyper, and one Freshmark Distribution Centre. Massmart Holdings Limited reported that 41 of its stores had been looted in KZN and Gauteng, with four facilities burnt and damaged. All this consequently led to food shortages and under- supply of basic commodities in the affected provinces. The South African Police Service members responded to the looting scenes and were at some instances met with armed looters who shot at the SAPS members. Captain Sondlo, who was in charge on one of the days when looting and damaging was rife a mall in Tembisa. Instructed all available police on the scene to ensure that they do not put their lives in danger and that they do not endanger the lives of others. Constables Leuw and Maseko heard the call by Captain Sondlo. However, they went deep into the mall on their own, without enough rubber bullets and asked for back-up. After realising that the two constables’ lives might be in danger. Captain Sondlo requested other 4 police officials to go into the mall to go look for and retrieve the two constables EPP2601 ASSIGNMENT 1 2024 2 who went deep into the mall. Constables Leuw and Maseko gave their positioning to Captain Sondlo, who told them to stay put and a teams is sent to retrieve them. The constables heeded to this call and they were found and retrieved. N.B: study the above case study before answering the question below. Question 1. Write a four paged essay detailing the advantages and disadvantages of listening skills based on the above case study. [30] Essay criterion Structure Mark Introduction 2 Headings 1 Numbering page headings 1 Page numbering 2 2 Definition of concepts 2 Discussion of advantages of listening skills 10 Discussion of disadvantages of listening skills 10 Referencing 2 Question 2 Discuss potential benefits of using non-verbal communication in the policing or academic environment.

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EPP2601
Assignment 1 Semester 2 2024
Unique #:236271
Due Date: 30 August 2024



Detailed solutions, explanations, workings
and references.

+27 81 278 3372

, QUESTION 1

INTRODUCTION

Listening is a fundamental skill in communication that extends beyond simply
hearing sounds; it involves understanding, analyzing, evaluating, and responding
to messages (O’Hair, Friedrich & Dixon, 2010). The distinction between listening
and hearing is crucial: while hearing is a passive, involuntary process, listening is
active and requires focused attention. Effective listening is vital in various contexts,
including the workplace, where it can significantly enhance cooperation and
relationships. In the context of law enforcement, such as the 2021 July unrest in
South Africa, listening skills become even more critical. This essay will explore the
advantages and disadvantages of listening skills in the context of the July unrest
saga, focusing on the roles of the police officers involved.



ADVANTAGES OF EFFECTIVE LISTENING SKILLS

Enhancing Situational Awareness

One of the primary advantages of effective listening skills in the context of the 2021
July unrest is the enhancement of situational awareness. Police officers, such as
Captain Sondlo, needed to be acutely aware of the evolving situation during the
unrest. Effective listening allowed the captain to gather and interpret information
quickly, ensuring that he understood the risks involved and could make informed
decisions. By listening carefully to the reports from Constables Leuw and Maseko,
Captain Sondlo could assess their situation accurately and provide the necessary
instructions for their safety. This situational awareness is crucial in high-stress
environments, where the ability to listen and process information rapidly can mean
the difference between life and death.

Facilitating Communication and Cooperation

Effective listening skills also facilitate communication and cooperation among team
members. In the case study, the ability of the police officers to listen to each other
was essential for coordinating their actions during the unrest. When Constables
Leuw and Maseko found themselves in a dangerous situation, their ability to



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