IAHSS HOSPITAL SECURITY OFFICERS
6TH ED CHPTS 1-19 Questions And
Answers
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? -correct answer ✅an
Individual healthcare organization
Which of the following is Not a risk issue for healthcare? -correct
answer ✅High percentage of technical and professional staff
Which of the following is usually at the top of the organizational chart? -
correct answer ✅Board of Directors
Which of the following statements best describes employees? -correct
answer ✅All staff is directly employed by the facility
Security uses senior management's endorsement to build what kind of
program? -correct answer ✅a strong and effective program
How should friendships and interpersonal relationships between
security officers and staff members from other departments be
treated? -correct answer ✅Encouraged, but security staff must be
educated about ethics and avoid favoritism.
Which of the following allows a department to assess its cost
effectiveness within an organization? -correct answer ✅Benchmarking
,IAHSS HOSPITAL SECURITY OFFICERS
6TH ED CHPTS 1-19 Questions And
Answers
- gives a good comparison of a department's cost effectiveness by
comparing other organizations.
What should the most primary overriding concern of any security
department be? -correct answer ✅The safety and well being of anyone
in the facility.
Which of the following are skills a security professional should have and
use at all times? -correct answer ✅Good observation and
communication skills, and tolerance
Why are vendors potentially a high security risk to a healthcare facility -
correct answer ✅Vendors have access to sensitive areas with little to
no background checks.
In patient and family centered care philosophy, who determines which
individuals are part of the patient's family? -correct answer ✅The
patient, if mature and competent to do so
Which of the following is Not an example of an external customer? -
correct answer ✅Employees
, IAHSS HOSPITAL SECURITY OFFICERS
6TH ED CHPTS 1-19 Questions And
Answers
Which of the following does Not help the security uniform
communicate an appropriate message to the public? -correct answer
✅Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and
demeanor in a security officer? -correct answer ✅Confidence
What is the relationship between employees and management
sometimes called? -correct answer ✅Employee relations
Which of the following may union members Not do during picketing? -
correct answer ✅Block entrances to the facility.
Perception is reality-Which of the following is important for the security
professional to remember regarding this statement? -correct answer
✅All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior
history of interaction may impact their impression of security
Which of the following are powerful reasons to advocate and promote
strong customer service? -correct answer ✅Strong customer service
prevents violence and helps preserve a safe therapeutic environment,
supports people in crisis, and allows security officers opportunities to
problem solve
6TH ED CHPTS 1-19 Questions And
Answers
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? -correct answer ✅an
Individual healthcare organization
Which of the following is Not a risk issue for healthcare? -correct
answer ✅High percentage of technical and professional staff
Which of the following is usually at the top of the organizational chart? -
correct answer ✅Board of Directors
Which of the following statements best describes employees? -correct
answer ✅All staff is directly employed by the facility
Security uses senior management's endorsement to build what kind of
program? -correct answer ✅a strong and effective program
How should friendships and interpersonal relationships between
security officers and staff members from other departments be
treated? -correct answer ✅Encouraged, but security staff must be
educated about ethics and avoid favoritism.
Which of the following allows a department to assess its cost
effectiveness within an organization? -correct answer ✅Benchmarking
,IAHSS HOSPITAL SECURITY OFFICERS
6TH ED CHPTS 1-19 Questions And
Answers
- gives a good comparison of a department's cost effectiveness by
comparing other organizations.
What should the most primary overriding concern of any security
department be? -correct answer ✅The safety and well being of anyone
in the facility.
Which of the following are skills a security professional should have and
use at all times? -correct answer ✅Good observation and
communication skills, and tolerance
Why are vendors potentially a high security risk to a healthcare facility -
correct answer ✅Vendors have access to sensitive areas with little to
no background checks.
In patient and family centered care philosophy, who determines which
individuals are part of the patient's family? -correct answer ✅The
patient, if mature and competent to do so
Which of the following is Not an example of an external customer? -
correct answer ✅Employees
, IAHSS HOSPITAL SECURITY OFFICERS
6TH ED CHPTS 1-19 Questions And
Answers
Which of the following does Not help the security uniform
communicate an appropriate message to the public? -correct answer
✅Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and
demeanor in a security officer? -correct answer ✅Confidence
What is the relationship between employees and management
sometimes called? -correct answer ✅Employee relations
Which of the following may union members Not do during picketing? -
correct answer ✅Block entrances to the facility.
Perception is reality-Which of the following is important for the security
professional to remember regarding this statement? -correct answer
✅All interactions are subject to personal interpretation, positive
nonverbals, paraverbals will influence perception, a customer's prior
history of interaction may impact their impression of security
Which of the following are powerful reasons to advocate and promote
strong customer service? -correct answer ✅Strong customer service
prevents violence and helps preserve a safe therapeutic environment,
supports people in crisis, and allows security officers opportunities to
problem solve
