NUR168 EXAM 2 LATEST UPDATED
Correct ANSWER for a patient who visits the ER every day with hyperglycemia
and is unable to administer his shots.
Assess for PT education.
What is speech referred to as? Message, sender, or recipient?
Message (the actual communication output from the source). It could also be a
gesture, chart, letter, notes, interview, etc.)
Guidelines for talking with a visually challenged patient?
Explain before touching PT.
Repeat what the patient is speaking to.
Clarify meaning.
Barriers to Communication
pt is not listening or watching television (distractions, linguistic, cultural,
disabilities)
Space and Territory
-People feel most comfortable at home.
-When they get home, they feel relaxed and comfortable.
-Territoriality may affect nurse-patient relationships.
-The urge to keep an exclusive right to a specific region is territoriality.
,Factors Promoting Effective Communication
routes of communication: visual
Visual observation and perception
channel of communication: auditory
Spoken words and cues
Kinesthetic routes of communication
touch
level of communication: interpersonal
Two or more people who want to exchange messages. Group communication
level of communication: intrapersonal
Self-talk is communication within a person.
Open-ended inquiries.
allows for a broad range of reactions.
Closed Questions
limits the potential ANSWERs (usually yes or no)
For example, if the answer is not yes or no, what medications are you now taking?
, Validating questions.
validates what the nurse believes she has heard or seen. For example, do you use
water pills and blood pressure medication on a daily basis at home?
Clarifying Questions
Used to clarify what the patient said.
Reflective Questions
Repeating what the patient said and allowing them to elaborate.
Sequencing Questions
Place things in order and analyze the cause-and-effect relationship between events.
Directing questions
Obtain further information about a topic brought up earlier in the interview or
introduce new aspects of the current topic.
You mentioned your father previously. Did he suffer difficulties with his blood
pressure?
Verbal and nonverbal communication
Written and spoken words.
Correct ANSWER for a patient who visits the ER every day with hyperglycemia
and is unable to administer his shots.
Assess for PT education.
What is speech referred to as? Message, sender, or recipient?
Message (the actual communication output from the source). It could also be a
gesture, chart, letter, notes, interview, etc.)
Guidelines for talking with a visually challenged patient?
Explain before touching PT.
Repeat what the patient is speaking to.
Clarify meaning.
Barriers to Communication
pt is not listening or watching television (distractions, linguistic, cultural,
disabilities)
Space and Territory
-People feel most comfortable at home.
-When they get home, they feel relaxed and comfortable.
-Territoriality may affect nurse-patient relationships.
-The urge to keep an exclusive right to a specific region is territoriality.
,Factors Promoting Effective Communication
routes of communication: visual
Visual observation and perception
channel of communication: auditory
Spoken words and cues
Kinesthetic routes of communication
touch
level of communication: interpersonal
Two or more people who want to exchange messages. Group communication
level of communication: intrapersonal
Self-talk is communication within a person.
Open-ended inquiries.
allows for a broad range of reactions.
Closed Questions
limits the potential ANSWERs (usually yes or no)
For example, if the answer is not yes or no, what medications are you now taking?
, Validating questions.
validates what the nurse believes she has heard or seen. For example, do you use
water pills and blood pressure medication on a daily basis at home?
Clarifying Questions
Used to clarify what the patient said.
Reflective Questions
Repeating what the patient said and allowing them to elaborate.
Sequencing Questions
Place things in order and analyze the cause-and-effect relationship between events.
Directing questions
Obtain further information about a topic brought up earlier in the interview or
introduce new aspects of the current topic.
You mentioned your father previously. Did he suffer difficulties with his blood
pressure?
Verbal and nonverbal communication
Written and spoken words.
