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NRF Certificate Test Exam Questions
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A marketing program that provides incentives to repeat customers
who are loyal company brand shoppers - ANS ✔loyalty program
After one negative experience, approximately what percentage of
people say they will never do business with that company again? - ANS
✔50%
An interconnected system approaches for meeting the goal of
retailing, which is to provide customers with the merchandise and
services they want - ANS ✔retail ecosystem
Approximately what percent of Americans use a credit or debit card
for at least some of their purchases? - ANS ✔80-90%
Approximately what percentage of the U.S. jobs are retail jobs, as of
2019? - ANS ✔20-25%
As of 2019, roughly how much money do U.S. retailers lose annually
due to poor customer service? - ANS ✔$60-70 billion
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Part of the effective time management is prioritizing tasks. Which of
the following is NOT a code that you would use when setting
priorities?
- do
- delegate
- designate
- delay - ANS ✔designate
Products that are developed by national or international
manufacturers and then sold under another brand name that is
available only at a particular retailer's store - ANS ✔private label
products
STAR - ANS ✔Situation
Task
Action
Result
The collective group of customers served by a particular retailer are
referred to as that retailer's: - ANS ✔clientele
The majority of retailers are:
- independently owned
- corporations
- franchises
- online only - ANS ✔independently owned
NRF Certificate Test