Part II: CSSGB Exam Questions
Updated To Pass
The define phase of the DMAIC model serves which of the following two primary purposes - Correct
Answer Defines the project management process and defines the problem or issues to be worked on
The project selection group (six sigma black belts, master black belts, and champions) should - Correct
Answer establish a set of criteria for project selection
Process inputs are traditionally recognized as - Correct Answer man, materials, methods, Mother
Nature, management, measurement
What are the types of benchmarking? - Correct Answer internal, competitive, functional, collaborative
An exercise of going to your local McDonald's to understand how processes work would be an example
of which type of benchmarking? - Correct Answer functional
When planning to study a process or system, it is very important to first identify the - Correct Answer
boundaries
When we strive to understand the process and know that if one factor is changed or influenced in some
particular way, then something different might happen downstream in the process is commonly referred
to as - Correct Answer systems thinking
Stakeholders (ex. customers, suppliers, employees, investors) generally - Correct Answer have a vested
interest in the process and/or its products and outputs
Those who have responsibility for the execution and implementation of specific tasks or activities
undertaken are - Correct Answer process owners
, Those who have a vested interest in the process and/or its products or outputs are - Correct Answer
stakeholders
Methods used to identify internal and external customers: - Correct Answer brainstorming, SIPOC,
marketing analysis data, tracking a product to delivery
Which tool is used for gathering customer data? - Correct Answer Voice of the customer, surveys, QFD,
interviews, and focus groups
Statistically, what is the most valid procedure for collecting customer data? - Correct Answer randomly
selected large groups for interviews
QFD is also known as - Correct Answer house of quality
QFD is applied to improve - Correct Answer customer satisfaction at acceptable cost
A charter is a document stating the purposes of the project. Every charter should contain which points -
Correct Answer problem statement, purpose, benefits, scope, results
Effective project planning requires skills in which of the following areas? - Correct Answer information
processing, communication, resource negotiations, securing commitments, incremental planning,
ensuring measurable milestones, facilitating top management involvement.
A key aspect of measuring a project (project metrics) is to start - Correct Answer as early as possible in
tracking the data to benchmark the current state
Project planning tools are many. For a beginning project planning tool, start with - Correct Answer a
Microsoft Excel spreadsheet listing the projected dates of the project or brainstorm a flowchart
A project charter can take many formats but is usually limited to - Correct Answer one or two pages
serving as a quick top-level overview of the project
Updated To Pass
The define phase of the DMAIC model serves which of the following two primary purposes - Correct
Answer Defines the project management process and defines the problem or issues to be worked on
The project selection group (six sigma black belts, master black belts, and champions) should - Correct
Answer establish a set of criteria for project selection
Process inputs are traditionally recognized as - Correct Answer man, materials, methods, Mother
Nature, management, measurement
What are the types of benchmarking? - Correct Answer internal, competitive, functional, collaborative
An exercise of going to your local McDonald's to understand how processes work would be an example
of which type of benchmarking? - Correct Answer functional
When planning to study a process or system, it is very important to first identify the - Correct Answer
boundaries
When we strive to understand the process and know that if one factor is changed or influenced in some
particular way, then something different might happen downstream in the process is commonly referred
to as - Correct Answer systems thinking
Stakeholders (ex. customers, suppliers, employees, investors) generally - Correct Answer have a vested
interest in the process and/or its products and outputs
Those who have responsibility for the execution and implementation of specific tasks or activities
undertaken are - Correct Answer process owners
, Those who have a vested interest in the process and/or its products or outputs are - Correct Answer
stakeholders
Methods used to identify internal and external customers: - Correct Answer brainstorming, SIPOC,
marketing analysis data, tracking a product to delivery
Which tool is used for gathering customer data? - Correct Answer Voice of the customer, surveys, QFD,
interviews, and focus groups
Statistically, what is the most valid procedure for collecting customer data? - Correct Answer randomly
selected large groups for interviews
QFD is also known as - Correct Answer house of quality
QFD is applied to improve - Correct Answer customer satisfaction at acceptable cost
A charter is a document stating the purposes of the project. Every charter should contain which points -
Correct Answer problem statement, purpose, benefits, scope, results
Effective project planning requires skills in which of the following areas? - Correct Answer information
processing, communication, resource negotiations, securing commitments, incremental planning,
ensuring measurable milestones, facilitating top management involvement.
A key aspect of measuring a project (project metrics) is to start - Correct Answer as early as possible in
tracking the data to benchmark the current state
Project planning tools are many. For a beginning project planning tool, start with - Correct Answer a
Microsoft Excel spreadsheet listing the projected dates of the project or brainstorm a flowchart
A project charter can take many formats but is usually limited to - Correct Answer one or two pages
serving as a quick top-level overview of the project
