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Exam (elaborations)

LSS Greenbelt Exam (CSSGB Primer) Section II Questions Answered Right & Graded

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Crosby Contributed... - Correct Answer Senior manager involvement 4 absolutes of quality management Quality cost measurements 14 step approach to quality improvement Crosby's 4 absolutes of Quality Management - Correct Answer 1. Quality means conformance to requirements 2. Quality comes from prevention 3. The quality performance standard is zero defects 4. Quality measurement is the price of nonconformance Deming Contributed... - Correct Answer PDSA Top management involvement Concentration on system improvement Constancy of purpose 14 Obligations

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LSS Greenbelt Exam (CSSGB Primer) Section II
Questions Answered Right & Graded

Crosby Contributed... - Correct Answer Senior manager involvement



4 absolutes of quality management



Quality cost measurements



14 step approach to quality improvement



Crosby's 4 absolutes of Quality Management - Correct Answer 1. Quality means conformance to
requirements



2. Quality comes from prevention



3. The quality performance standard is zero defects



4. Quality measurement is the price of nonconformance



Deming Contributed... - Correct Answer PDSA



Top management involvement



Concentration on system improvement



Constancy of purpose

, 14 Obligations of top management

7 deadly diseases that management must cure



Feigenbaum Contributed... - Correct Answer Total quality control/ management



Top management involvement



Generally given credit for establishing the concept of "total quality control"



Ishikawa Contributed... - Correct Answer 4M(5M) or cause-and-effect diagram



Company wide quality control (CWQC)



Next operation as customer



Fish-bone diagram (aka Ishikawa diagram, was named in his honor)



Juran Contributed... - Correct Answer Top management involvement



Quality trilogy (project improvement)



Quality cost measurements



Pareto analysis



Quality improvements need to improve at a revolutionary rate



Shewhart - Correct Answer Assignable cause vs. chance cause

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