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CSSGB Primer Questions & Complete Solutions 100% Correct

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Philip B. Crosby - Correct Answer Senior Manager Involvement 4 Absolutes of Quality Management quality cost measurements W. Edwards Deming - Correct Answer 14 steps to quality management plan, do, check, act cycle improving production during WWII teaching senior managers in Japan about quality Armand Feigenbaum - Correct Answer total quality control Top management involvement with quality control Kaoru Ishikawa - Correct Answer Promoted use of quality circles Developed "fishbone" diagram Emphasized importance of internal customer Joseph Juran - Correct Answer Connected to the Pareto Principle Believed that the results should fit for use by the customer Believed in getting top management involved Walter Shewhart - Correct Answer Contributed to understanding of process variability. Developed concept of statistical control charts. Genichi Taguchi - Correct Answer Emphasized the minimization of variation. Concerned with the cost of quality to society. Extended Juran's concept of external failure.

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CSSGB Primer Questions & Complete
Solutions 100% Correct
Philip B. Crosby - Correct Answer Senior Manager Involvement

4 Absolutes of Quality Management

quality cost measurements



W. Edwards Deming - Correct Answer 14 steps to quality management

plan, do, check, act cycle

improving production during WWII

teaching senior managers in Japan about quality



Armand Feigenbaum - Correct Answer total quality control

Top management involvement with quality control



Kaoru Ishikawa - Correct Answer Promoted use of quality circles

Developed "fishbone" diagram

Emphasized importance of internal customer



Joseph Juran - Correct Answer Connected to the Pareto Principle

Believed that the results should fit for use by the customer

Believed in getting top management involved



Walter Shewhart - Correct Answer Contributed to understanding of process variability. Developed
concept of statistical control charts.



Genichi Taguchi - Correct Answer Emphasized the minimization of variation.

Concerned with the cost of quality to society.

Extended Juran's concept of external failure.

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  • philip b crosby senior manager involvement 4 abso
  • w edwards deming 14 steps to quality management p
  • armand feigenbaum total quality control top manage
  • kaoru ishikawa promoted use of quality circles de

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