Zendesk Administrator Exam- Section 6: Security and Data
Persistence Questions with Correct Answers
Zendesk Sandbox Correct Answer-A stand alone instance of your
Zendesk based on your current settings, including account name,
branding, localization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environment.
Zendesk open support instance Correct Answer-Anyone can see your
help center and submit requests. You have two options for setup of
users: registered (verified) and non registered
When and agent leaves you can reassign their tickets two ways Correct
Answer-1. Manually reassign each ticket
2. Bulk reassign each ticket
Admin>manage>people>select assigned tickets
SSL for Zendesk Correct Answer-Secure Socket Layer is an a
encryptions protocol that ensures secure communications with your help
center. SSL is enabled by default for all Zendesk.com sub domains.
Zendesk EV Indicator Correct Answer-Zendesk indicates SSL to
through customers browser by https (HTTP Secure) ad by a padlock icon
in address bar. If you create your own sud domain (example
support.modcam.com instead of modcam.zendesk.com) the SSL no
longer applies
, What are the 3 "ways" you can configure you Zendesk Support Instance
for access? Correct Answer-Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example Correct Answer-
Users that are not prompted to verify their email addresses. This could
be a recommended solution for email only support or instances where do
not want users visiting the help center. If ticket is submitted than the
user does not have to verify email rather gets email notification that the
request has been received
Registered Users in Zendesk and example Correct Answer-Registered
users have verified their email address and users accounts have been
created. They can either be verified when submitting a ticket and
confirming their email address or you the administrator can create their
user account.
Help Center Sign in Correct Answer-The help center will still give users
the option of registering and creating a login to use your help center.
This could modified to hide the sign up/login pages.
Registered users submits a ticket with out signing in Correct Answer-
The ticket is flagged in order to point out potential risk of someone
impersonating a user in an "open" Zendesk support instance
How to handle flagged tickets Correct Answer-1. Ignore the notice if
everything is okay with ticket. You cannot remove the flag. 2 If you are
concerned you can raise attention to your manager to consider
suspending the user
Persistence Questions with Correct Answers
Zendesk Sandbox Correct Answer-A stand alone instance of your
Zendesk based on your current settings, including account name,
branding, localization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environment.
Zendesk open support instance Correct Answer-Anyone can see your
help center and submit requests. You have two options for setup of
users: registered (verified) and non registered
When and agent leaves you can reassign their tickets two ways Correct
Answer-1. Manually reassign each ticket
2. Bulk reassign each ticket
Admin>manage>people>select assigned tickets
SSL for Zendesk Correct Answer-Secure Socket Layer is an a
encryptions protocol that ensures secure communications with your help
center. SSL is enabled by default for all Zendesk.com sub domains.
Zendesk EV Indicator Correct Answer-Zendesk indicates SSL to
through customers browser by https (HTTP Secure) ad by a padlock icon
in address bar. If you create your own sud domain (example
support.modcam.com instead of modcam.zendesk.com) the SSL no
longer applies
, What are the 3 "ways" you can configure you Zendesk Support Instance
for access? Correct Answer-Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example Correct Answer-
Users that are not prompted to verify their email addresses. This could
be a recommended solution for email only support or instances where do
not want users visiting the help center. If ticket is submitted than the
user does not have to verify email rather gets email notification that the
request has been received
Registered Users in Zendesk and example Correct Answer-Registered
users have verified their email address and users accounts have been
created. They can either be verified when submitting a ticket and
confirming their email address or you the administrator can create their
user account.
Help Center Sign in Correct Answer-The help center will still give users
the option of registering and creating a login to use your help center.
This could modified to hide the sign up/login pages.
Registered users submits a ticket with out signing in Correct Answer-
The ticket is flagged in order to point out potential risk of someone
impersonating a user in an "open" Zendesk support instance
How to handle flagged tickets Correct Answer-1. Ignore the notice if
everything is okay with ticket. You cannot remove the flag. 2 If you are
concerned you can raise attention to your manager to consider
suspending the user
