ASAP PACE Certification UPDATED
Exam Questions and CORRECT Answers
Convergent thinking - CORRECT ANSWER- Relies on reason and logic to find the one best
answer to a question
Divergent thinking - CORRECT ANSWER- Focuses on producing a broad variety of ideas
Levels of Communication - CORRECT ANSWER- 1. Casual
2. Critical
3. Crucial
Crucial Communication Components - CORRECT ANSWER- Opposing opinions, high
stakes, strong emotions
Communication Cycle - CORRECT ANSWER- Sender > Message > Receiver
Main 3 Components of Communication - CORRECT ANSWER- 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWER- 10%
Tone of Voice (% of meaning) - CORRECT ANSWER- 35%
Body Language (% of meaning) - CORRECT ANSWER- 55%
Tone of Voice Elements - CORRECT ANSWER- Pitch, Pace, Volume, Inflection, Emphasis
,Body Language Elements - CORRECT ANSWER- Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - CORRECT ANSWER- Place, People, Purpose
Non-Verbal Listening Skills - CORRECT ANSWER- Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills - CORRECT ANSWER- Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - CORRECT ANSWER- 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT ANSWER- Personal Competence,
Social Competence
Personal Competence (EQ) Elements - CORRECT ANSWER- Self-Awareness, Self-
Management
Social Competence (EQ) Elements - CORRECT ANSWER- Social Awareness, Relationship
Management
Self-Awareness (EQ) - CORRECT ANSWER- Understand your own emotions
Self-Management (EQ) - CORRECT ANSWER- Managing your own emotions and
behaviors
Social Awareness (EQ) - CORRECT ANSWER- Identify and understand the emotions of
others
, Relationship Management (EQ) - CORRECT ANSWER- Manage interactions with others
successfully
Prescriptive Feedback - CORRECT ANSWER- Offer a solution for the problem - what they
can do different next time
Descriptive Feedback - CORRECT ANSWER- State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWER- Accept it, show gratitude, make note
Receiving Negative Feedback - CORRECT ANSWER- Listen, clarify, manage emotions
Constructive Conflict - CORRECT ANSWER- Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - CORRECT ANSWER- Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - CORRECT ANSWER- Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - CORRECT ANSWER- 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - CORRECT ANSWER- People follow because they have to
Permission Leadership - 2 (Relationships) - CORRECT ANSWER- People follow because
they want to
Exam Questions and CORRECT Answers
Convergent thinking - CORRECT ANSWER- Relies on reason and logic to find the one best
answer to a question
Divergent thinking - CORRECT ANSWER- Focuses on producing a broad variety of ideas
Levels of Communication - CORRECT ANSWER- 1. Casual
2. Critical
3. Crucial
Crucial Communication Components - CORRECT ANSWER- Opposing opinions, high
stakes, strong emotions
Communication Cycle - CORRECT ANSWER- Sender > Message > Receiver
Main 3 Components of Communication - CORRECT ANSWER- 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWER- 10%
Tone of Voice (% of meaning) - CORRECT ANSWER- 35%
Body Language (% of meaning) - CORRECT ANSWER- 55%
Tone of Voice Elements - CORRECT ANSWER- Pitch, Pace, Volume, Inflection, Emphasis
,Body Language Elements - CORRECT ANSWER- Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - CORRECT ANSWER- Place, People, Purpose
Non-Verbal Listening Skills - CORRECT ANSWER- Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills - CORRECT ANSWER- Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - CORRECT ANSWER- 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT ANSWER- Personal Competence,
Social Competence
Personal Competence (EQ) Elements - CORRECT ANSWER- Self-Awareness, Self-
Management
Social Competence (EQ) Elements - CORRECT ANSWER- Social Awareness, Relationship
Management
Self-Awareness (EQ) - CORRECT ANSWER- Understand your own emotions
Self-Management (EQ) - CORRECT ANSWER- Managing your own emotions and
behaviors
Social Awareness (EQ) - CORRECT ANSWER- Identify and understand the emotions of
others
, Relationship Management (EQ) - CORRECT ANSWER- Manage interactions with others
successfully
Prescriptive Feedback - CORRECT ANSWER- Offer a solution for the problem - what they
can do different next time
Descriptive Feedback - CORRECT ANSWER- State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWER- Accept it, show gratitude, make note
Receiving Negative Feedback - CORRECT ANSWER- Listen, clarify, manage emotions
Constructive Conflict - CORRECT ANSWER- Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - CORRECT ANSWER- Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - CORRECT ANSWER- Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - CORRECT ANSWER- 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - CORRECT ANSWER- People follow because they have to
Permission Leadership - 2 (Relationships) - CORRECT ANSWER- People follow because
they want to
