What are the main features of the SAM product - ANS-✔✔Discovery and Normalization
Reconciliation
Licensing
Remediation
Optimization
Dashboards
Difference between model, entitlement, and allocation - ANS-✔✔model - classification of acquired
software
entitlement - software license details that defined use rights
allocation - one or more use rights assigned to a specific user or device
Default SAM roles - ANS-✔✔sam_user
sam_admin
sam_developer
Software Asset Management automatically uses what Discovery Patterns? - ANS-✔✔SQL Server
Exchange
Oracle Database
What is the key software table for SAM? - ANS-✔✔Software Installation [cmdb_sam_sw_install]
Data in ServiceNow can be created and updated in one of three ways - ANS-✔✔Import
Discovery (ServiceNow Discovery, SCCM, etc.)
, Manual
SAM Professional adds 25 tables; what are the prefixes for those tables? - ANS-✔✔samp
alm_
cmdb_sam_
cmdb_software
How are entitlement display names created? - ANS-✔✔Asset tag + Software model
What is the value of using publisher part numbers? - ANS-✔✔Uniqueness
What is the name of the Software Entitlement table? - ANS-✔✔alm_license
Which default role has access to the Software Asset application, but has limited access to its
administrative features? - ANS-✔✔sam_admin
Is "Purchased rights should be less than 20" a valid entitlement import error? - ANS-✔✔No
What are some calculations available on the license workbench? - ANS-✔✔Total spend
True-up cost
Potentials savings
Over-licensed amount
What remediation options may be available after a reconciliation has run? - ANS-✔✔Create allocations
Remove allocations
Purchase rights