SALESFORCE AI ASSOCIATE EXAM WITH QUESTIONS AND
VERIFIED ANSWERS
What are the advantages of a diversified, balanced, and huge dataset? - Answer
Model Accuracy
What are the three most widely utilized AI examples in CRM? - ANSWER
Predictive scoring, predicting, and recommendations
Cloud Kicks aims to improve its business processes by implementing AI into its
CRM. What should the organization do initially to prepare its data for use in AI? -
ANSWER Determine data availability.
A healthcare company uses an algorithm to examine patient data and assist with
medical diagnosis. What is the key purpose of data quality in this artificial
intelligence application? - ANSWER improved the accuracy and reliability of
medical predictions and diagnoses.
What are some of the ethical issues related to AI development? - ANSWER
Potential for human bias in machine learning algorithms and lack of openness in AI
decision-making processes.
Cloud Kicks observed several variants of state and country values in contact
records. Which data quality dimension is impacted by this issue? - Answer
Consistency
How does natural language processing (NLP) fit into the context of AI capabilities?
- ANSWER Understand and produce human language.
What is an example of Salesforce's Trusted AI Principle of Inclusivity in action? -
ANSWER Testing models using various datasets.
, Cloud Kicks wishes to develop a custom service analytics tool for analyzing cases
in Salesforce. To guarantee effective case resolution, the application should use
accurate data. Which data quality dimension is required for this bespoke
application? - ANSWER Consistency
What steps should enterprises take to ensure data quality for their AI initiatives? -
ANSWER Collect and curate high-quality data from trusted sources.
Which Einstein capability utilizes emails to generate content for Knowledge
articles? - Generate an answer.
Which form of bias arises from labeling data based on stereotypes? - The answer is
societal.
Salesforce describes bias as exploiting an individual's immutable characteristics to
classify or market to them. Which potentially sensitive attribute exemplifies an
immutable trait? - ANSWER Financial status
Cloud Kicks uses data analysis to optimize its product recommendations; yet, CK
frequently encounters the issue of inadequate client records, which include missing
contact information and incomplete purchase histories. How will this poor data
quality affect the company's operations? - ANSWER The accuracy of product
suggestions is compromised.
What are some of the most significant advantages of AI for boosting CRM
customer experiences? - ANSWER Improves case management by categorizing
and monitoring customer support cases, identifying topics, and summarizing case
resolutions.
How does a company profit from employing AI to personalize the buying
experience of its online customers? - ANSWER Customers are more likely to feel
happy with their buying experience.
VERIFIED ANSWERS
What are the advantages of a diversified, balanced, and huge dataset? - Answer
Model Accuracy
What are the three most widely utilized AI examples in CRM? - ANSWER
Predictive scoring, predicting, and recommendations
Cloud Kicks aims to improve its business processes by implementing AI into its
CRM. What should the organization do initially to prepare its data for use in AI? -
ANSWER Determine data availability.
A healthcare company uses an algorithm to examine patient data and assist with
medical diagnosis. What is the key purpose of data quality in this artificial
intelligence application? - ANSWER improved the accuracy and reliability of
medical predictions and diagnoses.
What are some of the ethical issues related to AI development? - ANSWER
Potential for human bias in machine learning algorithms and lack of openness in AI
decision-making processes.
Cloud Kicks observed several variants of state and country values in contact
records. Which data quality dimension is impacted by this issue? - Answer
Consistency
How does natural language processing (NLP) fit into the context of AI capabilities?
- ANSWER Understand and produce human language.
What is an example of Salesforce's Trusted AI Principle of Inclusivity in action? -
ANSWER Testing models using various datasets.
, Cloud Kicks wishes to develop a custom service analytics tool for analyzing cases
in Salesforce. To guarantee effective case resolution, the application should use
accurate data. Which data quality dimension is required for this bespoke
application? - ANSWER Consistency
What steps should enterprises take to ensure data quality for their AI initiatives? -
ANSWER Collect and curate high-quality data from trusted sources.
Which Einstein capability utilizes emails to generate content for Knowledge
articles? - Generate an answer.
Which form of bias arises from labeling data based on stereotypes? - The answer is
societal.
Salesforce describes bias as exploiting an individual's immutable characteristics to
classify or market to them. Which potentially sensitive attribute exemplifies an
immutable trait? - ANSWER Financial status
Cloud Kicks uses data analysis to optimize its product recommendations; yet, CK
frequently encounters the issue of inadequate client records, which include missing
contact information and incomplete purchase histories. How will this poor data
quality affect the company's operations? - ANSWER The accuracy of product
suggestions is compromised.
What are some of the most significant advantages of AI for boosting CRM
customer experiences? - ANSWER Improves case management by categorizing
and monitoring customer support cases, identifying topics, and summarizing case
resolutions.
How does a company profit from employing AI to personalize the buying
experience of its online customers? - ANSWER Customers are more likely to feel
happy with their buying experience.
