Salesforce Admin 201 Exam May 2020 Exam Questions and answers
(202472025)
What do locale setting impact? - ✔✔Format of date, time, number, phone number, name and
address fields
What do business hours and holidays impact? - ✔✔Used in calculations to determine when to
escalate a case or when an entitlement milestone is reached
What are the options to define fiscal years? - ✔✔Standard and custom
What level of language support does Salesforce provide and how is a users language setting
controlled? - ✔✔Fully supported, end used and platform language support. The language on the
company setting will be default for new users but you can override in settings
What is the organization ID? - ✔✔A unique 15 character that identifies each salesforce
organization and is different in every environment
What is Salesforce API? - ✔✔Application Programming Interface. Way of accessing SF
programmatically and is used by Data Loading and Integration tools
Why would multi currency be used? - ✔✔Used to be able to record amounts in different currencies
on records and be able to forecast in one corporate currency
What time zones is used for new users? - ✔✔Default from company settings, but can be overridden
in my settings per user
Why would advanced currency management be used? - ✔✔Allows dated exchange rates to be
recorded to track the amounts when opportunities were closed
What are the two types of licenses? - ✔✔User and feature.
,How can users see their correct time zones if the org default is set to a different time zone? -
✔✔Reset them in my settings
How is storage managed in Salesforce? - ✔✔Either data or file storage. Records use data storage
and file storage is used by attachments, documents, files, content and chatter
What are the different types of searches available and what are their features? - ✔✔Global searches
- most information/ Sidebar searches - a subset of records and fields/ Advanced search - can search
on a combo of fields and include wildcards
What do the User Interface settings control? - ✔✔General User Interface, Sidebar and Calendar
What does an ehnanced lookup offer? - ✔✔Search on all fields, sort, filter, customize columns,
page navigation, autocompletion
What are some of the search settings that can be enabled or customized?Number of search results
displayed - ✔✔document content search, recently viewed records, search optimization, limit
search to records owned by the user
What actions and features are available on a list view? - ✔✔Edit, delete and follow records, sort,
filter, set how many records to display, toggle to chatter feed, create printable view
What are the different types of search layouts? - ✔✔search results, lookup dialog, lookup phone
dialog, tab, lost view and search filter fields
Where can an apps logo and navigation bar color be changed? - ✔✔app manager in setup
Where can the apps that appear in the lightning experience app launcher be changed? - ✔✔App
menu in setup
What can be used to create - ✔✔customize, and assign home pages to different profiles in lightning
experience?,lightning app builder
, What types of custom components can be added to the home page layout? - ✔✔links, images,
HTML, and visual force
How can a user look for a company in a list view by keyword? - ✔✔by using the list view search
bar at the top of the list view
Which users can view a list view created in lightning experience? - ✔✔the creator, all users, or
groups of users
What can be used to search records from within the Kanban view in lightning experience? -
✔✔List view search bar
Which option can be selected from the list view controls menu to share a custom list view with
other users? - ✔✔sharing settings
What can be customized to include lighting knowledge fields in global search results in lighting
experience - ✔✔search results layout of the knowledge object
Which capability is available for list views in lighting experience to allow users to view
opportunities that fall within a certain amount of probability range? - ✔✔filtering search results
by number range
How can a lightning component on a homepage be made visible to only users from a certain
country using the lightning app builder? - ✔✔by setting a component visibility filter in the " set
component visibility" section of the components properties
Why would a user be freezes? - ✔✔to prevent the user from logging in without deactivating them,
allowing for changes to any customization where the user has been used (like workflow email
alerts)
What are some common user access issues? - ✔✔wrong username, entering password in wrong
case, user is locked, trying to login to a sandbox with the wrong URL
(202472025)
What do locale setting impact? - ✔✔Format of date, time, number, phone number, name and
address fields
What do business hours and holidays impact? - ✔✔Used in calculations to determine when to
escalate a case or when an entitlement milestone is reached
What are the options to define fiscal years? - ✔✔Standard and custom
What level of language support does Salesforce provide and how is a users language setting
controlled? - ✔✔Fully supported, end used and platform language support. The language on the
company setting will be default for new users but you can override in settings
What is the organization ID? - ✔✔A unique 15 character that identifies each salesforce
organization and is different in every environment
What is Salesforce API? - ✔✔Application Programming Interface. Way of accessing SF
programmatically and is used by Data Loading and Integration tools
Why would multi currency be used? - ✔✔Used to be able to record amounts in different currencies
on records and be able to forecast in one corporate currency
What time zones is used for new users? - ✔✔Default from company settings, but can be overridden
in my settings per user
Why would advanced currency management be used? - ✔✔Allows dated exchange rates to be
recorded to track the amounts when opportunities were closed
What are the two types of licenses? - ✔✔User and feature.
,How can users see their correct time zones if the org default is set to a different time zone? -
✔✔Reset them in my settings
How is storage managed in Salesforce? - ✔✔Either data or file storage. Records use data storage
and file storage is used by attachments, documents, files, content and chatter
What are the different types of searches available and what are their features? - ✔✔Global searches
- most information/ Sidebar searches - a subset of records and fields/ Advanced search - can search
on a combo of fields and include wildcards
What do the User Interface settings control? - ✔✔General User Interface, Sidebar and Calendar
What does an ehnanced lookup offer? - ✔✔Search on all fields, sort, filter, customize columns,
page navigation, autocompletion
What are some of the search settings that can be enabled or customized?Number of search results
displayed - ✔✔document content search, recently viewed records, search optimization, limit
search to records owned by the user
What actions and features are available on a list view? - ✔✔Edit, delete and follow records, sort,
filter, set how many records to display, toggle to chatter feed, create printable view
What are the different types of search layouts? - ✔✔search results, lookup dialog, lookup phone
dialog, tab, lost view and search filter fields
Where can an apps logo and navigation bar color be changed? - ✔✔app manager in setup
Where can the apps that appear in the lightning experience app launcher be changed? - ✔✔App
menu in setup
What can be used to create - ✔✔customize, and assign home pages to different profiles in lightning
experience?,lightning app builder
, What types of custom components can be added to the home page layout? - ✔✔links, images,
HTML, and visual force
How can a user look for a company in a list view by keyword? - ✔✔by using the list view search
bar at the top of the list view
Which users can view a list view created in lightning experience? - ✔✔the creator, all users, or
groups of users
What can be used to search records from within the Kanban view in lightning experience? -
✔✔List view search bar
Which option can be selected from the list view controls menu to share a custom list view with
other users? - ✔✔sharing settings
What can be customized to include lighting knowledge fields in global search results in lighting
experience - ✔✔search results layout of the knowledge object
Which capability is available for list views in lighting experience to allow users to view
opportunities that fall within a certain amount of probability range? - ✔✔filtering search results
by number range
How can a lightning component on a homepage be made visible to only users from a certain
country using the lightning app builder? - ✔✔by setting a component visibility filter in the " set
component visibility" section of the components properties
Why would a user be freezes? - ✔✔to prevent the user from logging in without deactivating them,
allowing for changes to any customization where the user has been used (like workflow email
alerts)
What are some common user access issues? - ✔✔wrong username, entering password in wrong
case, user is locked, trying to login to a sandbox with the wrong URL
