CPP Practice Exam Questions
Curbside check-ins. - ANS-Patrons at airports typically fall into one of several categories,
EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees.
Service - ANS-The emphasis for Certified Parking Professionals serving the restaurant and
hospitality industry is on:
a. Speed.
b. Convenience.
c. Efficiency.
d. Service.
Best Solution for clearing a parking space - ANS-Advantages of booting include all of the
following, EXCEPT:
a. More direct control over the process than towing; this is helpful where the booting entity has
made an error.
b. Best solution for clearing a parking space.
c. The opportunity to collect a boot removal fee.
d. Vehicle remains in place; this is more convenient for the violator.
The ease of handling exceptions to fees and the rules and regulations of the facility - ANS-An
advantage of an attended self-park is?
a. Improved revenue control over an automated system.
b. Fewer errors in cash transactions.
c. Ease of handling exceptions to fees and the rules and regulations of the facility.
d. Can quickly be transformed into a valet operation.
Listen to the complaint and gather information. - ANS-As a manager, what is the first action to
take when a customer presents a complaint?
a. Ensure that the customer understands your opinion of the complaint.
b. Show the customer the mistake that he or she has made.
c. Listen to the complaint and gather information.
d. Tell the customer to do whatever he or she thinks is right.
Trains employees to deal with complaints. - ANS-A facility manager will best help employees to
deal with customer complaints if the manager does what?
a. Handles every complaint personally.
b. Requires employees to take the complaints in writing.
, c. Trains employees to deal with complaints.
d. Insists that employees resolve customer complaints without bothering the manager.
Listen to the customer and try to understand the complaint - ANS-How should a manager deal
with an unsatisfied customer whose complaint has not been handled
correctly by an employee?
a. Promise to take care of the problem.
b. Tell the customer that there is nothing else that can be done.
c. Listen to the customer and try to understand the complaint.
d. Refer the customer to the main office.
Pick up all loose trash inside the vehicle. - ANS-Upon a customer's return, a valet should not do
what?
a. Pick up all loose trash inside the vehicle.
b. Help the customer store items in vehicle if necessary.
c. Wait for the customer to enter the vehicle.
d. Close the vehicle door once the customer is inside.
The one who is most qualified - ANS-A Certified Parking Professional has interviewed two
candidates for a cashier's position. Both are
excellent potential employees. One candidate has a disability and the other does not. According
to
the ADA, which candidate should get the job?
a. The candidate with no disability.
b. The disabled candidate.
c. The one most qualified.
d. The candidate needing the least accommodation.
Maintenance position, part-time, preferably college student. - ANS-What is an example of a
discriminatory description of a job function?
a. Maintenance position, part-time, preferably college student.
b. Person with 2 years' cashier experience.
c. Retired military man needed for security work.
d. Youthful person to hustle cars on a big lot.
Is your age going to slow you down? - ANS-What is an illegal question to ask a candidate for a
valet position during an employment interview?
a. Do you have a valid driver's license?
b. Can I depend on you to work every weekend?
c. Are you able to ride a man lift?
d. Is your age going to slow you down?
Maintain an open line of direct and factual communication with employees. - ANS-Which of the
following approaches will most effectively minimize employee relations difficulties?
Curbside check-ins. - ANS-Patrons at airports typically fall into one of several categories,
EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees.
Service - ANS-The emphasis for Certified Parking Professionals serving the restaurant and
hospitality industry is on:
a. Speed.
b. Convenience.
c. Efficiency.
d. Service.
Best Solution for clearing a parking space - ANS-Advantages of booting include all of the
following, EXCEPT:
a. More direct control over the process than towing; this is helpful where the booting entity has
made an error.
b. Best solution for clearing a parking space.
c. The opportunity to collect a boot removal fee.
d. Vehicle remains in place; this is more convenient for the violator.
The ease of handling exceptions to fees and the rules and regulations of the facility - ANS-An
advantage of an attended self-park is?
a. Improved revenue control over an automated system.
b. Fewer errors in cash transactions.
c. Ease of handling exceptions to fees and the rules and regulations of the facility.
d. Can quickly be transformed into a valet operation.
Listen to the complaint and gather information. - ANS-As a manager, what is the first action to
take when a customer presents a complaint?
a. Ensure that the customer understands your opinion of the complaint.
b. Show the customer the mistake that he or she has made.
c. Listen to the complaint and gather information.
d. Tell the customer to do whatever he or she thinks is right.
Trains employees to deal with complaints. - ANS-A facility manager will best help employees to
deal with customer complaints if the manager does what?
a. Handles every complaint personally.
b. Requires employees to take the complaints in writing.
, c. Trains employees to deal with complaints.
d. Insists that employees resolve customer complaints without bothering the manager.
Listen to the customer and try to understand the complaint - ANS-How should a manager deal
with an unsatisfied customer whose complaint has not been handled
correctly by an employee?
a. Promise to take care of the problem.
b. Tell the customer that there is nothing else that can be done.
c. Listen to the customer and try to understand the complaint.
d. Refer the customer to the main office.
Pick up all loose trash inside the vehicle. - ANS-Upon a customer's return, a valet should not do
what?
a. Pick up all loose trash inside the vehicle.
b. Help the customer store items in vehicle if necessary.
c. Wait for the customer to enter the vehicle.
d. Close the vehicle door once the customer is inside.
The one who is most qualified - ANS-A Certified Parking Professional has interviewed two
candidates for a cashier's position. Both are
excellent potential employees. One candidate has a disability and the other does not. According
to
the ADA, which candidate should get the job?
a. The candidate with no disability.
b. The disabled candidate.
c. The one most qualified.
d. The candidate needing the least accommodation.
Maintenance position, part-time, preferably college student. - ANS-What is an example of a
discriminatory description of a job function?
a. Maintenance position, part-time, preferably college student.
b. Person with 2 years' cashier experience.
c. Retired military man needed for security work.
d. Youthful person to hustle cars on a big lot.
Is your age going to slow you down? - ANS-What is an illegal question to ask a candidate for a
valet position during an employment interview?
a. Do you have a valid driver's license?
b. Can I depend on you to work every weekend?
c. Are you able to ride a man lift?
d. Is your age going to slow you down?
Maintain an open line of direct and factual communication with employees. - ANS-Which of the
following approaches will most effectively minimize employee relations difficulties?
