MGT. 420 Quiz 1 || 100% CORRECT SOLUTIONS.
Types of Management correct answers Top level, middle level and lower level
Accountability correct answers The requirement of one person to answer to a higher authority
for performance achieved in his or her area of work responsibility.
effective managers correct answers help others achieve high levels of both performance and
satisfaction
- Performance relates to achieving organizational goals
- Satisfaction relates to QWL (Quality of Work Life).
upside-down pyramid correct answers - managers as a coach
- customers and non-managerial workers are at the top
The Management Process correct answers Planning: create a detailed action plan aimed at
some organizational goal.
Organizing: determine how to distribute resources and organize employees according to the
plan.
Leading: connecting with employees on an interpersonal level.
Controlling: monitoring the organizational progress toward goal fulfillment.
Mintzberg's Managerial Roles correct answers interpersonal: how the manager interacts with
other people
Informational: how a manager exchanges and processes information
Decisional: how a manager uses information in decision making
Technical Skills correct answers Ability to perform perform specialized tasks
Human skills correct answers the ability to work with, understand, and motivate other people,
both individually and in groups
Conceptual skills correct answers The ability to think critically and analytically
emotional intelligence correct answers Ability to understand and manage emotions both
personally and in relationship with others.
- self-awareness
- empathy
- self-regulation
- social skills
- motivation
workforce diversity correct answers describes differences among workers in gender, race,
age, ethnicity, religion, sexual orientation, and able-bodiedness
Prejudice correct answers The display of negative irrational attitudes toward women and
minorities.
Glass Ceiling correct answers An invisible barrier limiting career advancements among
women and minorities.
, Intellectual Capital correct answers The collective brainpower or shared knowledge of an
organizations workplace.
- intellectual capital = competency x commitment
Knowledge Worker correct answers Minds and intellect are key assets to employers
Organizational Behavior correct answers - study of human behavior in organizations.
- an interdisciplinary field of devoted to understanding individual and group behaviors,
interpersonal processes and organizational dynamics
Trends in Human Behavior in Organizations correct answers - commitment to ethical
behavior
- broader view of leadership
- emphasis on human capital and teamwork
- demise of command and control
- importance of connection and network
- influence of information technology
- respect for new workforce expectations
- changing concept of careers
- concern of sustainability
Scientific Thinking correct answers - process of data collecting is controlled and systematic
- proposed explanation are carefully tested
- only explanations that can be rigorously verified are accepted
Contingency Thinking correct answers - seeks ways to meet the needs of different
management situations
- recognizes responses to solutions must be crafted to best fit the circumstances and people
involved
Evidence-based management correct answers - used hard facts and empirical evidence to
make decisions
- manifests itself through a contingency approach which researchers identify how different
situations can best be understood and handled.
Organizations and the external environment correct answers - organizations are collections of
people working together to achieve a common purpose.
- open systems transform human and material resource input into finished good and services
- complex adaptive systems interact and adapt with their environment to survive
Stake holders correct answers People, groups and institutions that are affected by and thus
have an interest or "stake" in an organization's performance
internal environment of organizations correct answers Organizational culture is a shared set
of beliefs and values within an organization
Organizational climate represents shared perceptions of members regarding what the
organization is like in terms of management policies and practices
Multiculturalism correct answers Pluralism and respect for diversity in the workplace.
Types of Management correct answers Top level, middle level and lower level
Accountability correct answers The requirement of one person to answer to a higher authority
for performance achieved in his or her area of work responsibility.
effective managers correct answers help others achieve high levels of both performance and
satisfaction
- Performance relates to achieving organizational goals
- Satisfaction relates to QWL (Quality of Work Life).
upside-down pyramid correct answers - managers as a coach
- customers and non-managerial workers are at the top
The Management Process correct answers Planning: create a detailed action plan aimed at
some organizational goal.
Organizing: determine how to distribute resources and organize employees according to the
plan.
Leading: connecting with employees on an interpersonal level.
Controlling: monitoring the organizational progress toward goal fulfillment.
Mintzberg's Managerial Roles correct answers interpersonal: how the manager interacts with
other people
Informational: how a manager exchanges and processes information
Decisional: how a manager uses information in decision making
Technical Skills correct answers Ability to perform perform specialized tasks
Human skills correct answers the ability to work with, understand, and motivate other people,
both individually and in groups
Conceptual skills correct answers The ability to think critically and analytically
emotional intelligence correct answers Ability to understand and manage emotions both
personally and in relationship with others.
- self-awareness
- empathy
- self-regulation
- social skills
- motivation
workforce diversity correct answers describes differences among workers in gender, race,
age, ethnicity, religion, sexual orientation, and able-bodiedness
Prejudice correct answers The display of negative irrational attitudes toward women and
minorities.
Glass Ceiling correct answers An invisible barrier limiting career advancements among
women and minorities.
, Intellectual Capital correct answers The collective brainpower or shared knowledge of an
organizations workplace.
- intellectual capital = competency x commitment
Knowledge Worker correct answers Minds and intellect are key assets to employers
Organizational Behavior correct answers - study of human behavior in organizations.
- an interdisciplinary field of devoted to understanding individual and group behaviors,
interpersonal processes and organizational dynamics
Trends in Human Behavior in Organizations correct answers - commitment to ethical
behavior
- broader view of leadership
- emphasis on human capital and teamwork
- demise of command and control
- importance of connection and network
- influence of information technology
- respect for new workforce expectations
- changing concept of careers
- concern of sustainability
Scientific Thinking correct answers - process of data collecting is controlled and systematic
- proposed explanation are carefully tested
- only explanations that can be rigorously verified are accepted
Contingency Thinking correct answers - seeks ways to meet the needs of different
management situations
- recognizes responses to solutions must be crafted to best fit the circumstances and people
involved
Evidence-based management correct answers - used hard facts and empirical evidence to
make decisions
- manifests itself through a contingency approach which researchers identify how different
situations can best be understood and handled.
Organizations and the external environment correct answers - organizations are collections of
people working together to achieve a common purpose.
- open systems transform human and material resource input into finished good and services
- complex adaptive systems interact and adapt with their environment to survive
Stake holders correct answers People, groups and institutions that are affected by and thus
have an interest or "stake" in an organization's performance
internal environment of organizations correct answers Organizational culture is a shared set
of beliefs and values within an organization
Organizational climate represents shared perceptions of members regarding what the
organization is like in terms of management policies and practices
Multiculturalism correct answers Pluralism and respect for diversity in the workplace.
