MGT 420 Exam 1 Study Guide || QUESTIONS WITH
100% SOLVED SOLUTIONS.
Organizations correct answers A collection of people working together to achieve a common
purpose
Open Systems correct answers Transforms human and material resource inputs into finished
goods and services. Interacts with its environment.
input -> transformation process -> output -> consumer feedback
Closed Systems correct answers Closed off from the outside environment, and all interaction
and knowledge is transmitted within the closed system only.
Complex Adaptive System correct answers Interact and adapt with their environments to
survive.
Organizational Culture correct answers A shared set of beliefs and values within an
organization.
Manager correct answers People who directly supervise, support, & help activate work efforts
to achieve the performance goals of the individual, teams, and the organization as a whole.
3 Levels of Managers correct answers Top, middle, first line.
Organizational Behavior correct answers Study of human behavior in organizations
The Role of Board of Directors (BOD) correct answers Elected members to represent
stockholder's interests, oversee the affairs of the organization and the performance of its top
management, and ensure that the organization is being run right.
Corporate Governance correct answers Oversight of a company's management by a board of
directors.
Accountability correct answers The requirement to show performance results to a supervisor.
Dependability correct answers While a manager is held accountable, they rely on and are
dependent upon others to do the required work.
Scientific Heritage of Organizational Behavior correct answers OB draws from psychology,
sociology, anthropology, political science, and economics.
- Devoted to understanding individual and group behavior, interpersonal processes, and
organizational dynamics.
Demographic Trends in the US correct answers Driving diversity:
- More women working than ever before
- Women earn 60% of college degrees & fill over half of managerial jobs
-Proportion of African Americans, Hispanics, and Asians in the population is now above 43
percent and increasing.
, - By 2060, 6 out of every 10 Americans will be a person of color and close to 30% of
population will be hispanic.
Katz's 3 Skills correct answers THC - Technological, Human, & Conceptual
Mintzberg's 3 Roles & Examples correct answers Interpersonal (figurehead, liason, leader)
Informational (monitor, disseminator, spokesperson)
Decisional (entrepreneur, disturbance handler, resource allocator, negotiator)
4 Functions of Management correct answers Planning - sets objectives and identifies the
actions needed to achieve them
Organizing - Divides up tasks and arranges resources to accomplish them
Leading - Creates enthusiasm to work hard to accomplish tasks successfully
Controlling - Monitors performance and takes any needed corrective action.
Emotional Intelligence
Its components & the author correct answers Ability to manage ourselves and our
relationships effectively.
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Daniel Goleman
Immoral Manager correct answers Chooses to behave unethically
Amoral Manager correct answers Fails to consider the ethics of a decision or behavior.
Moral Manager correct answers Makes ethical behavior a personal goal.
Criteria for Effective Management correct answers Effective managers help others achieve
high performance and satisfaction.
- Teamwork
- Self-Management
- Leadership
- Critical Thinking
- Professionalism
- Communication.
Corporate Social Responsibility correct answers The obligation of an organization to serve its
own interests and those of its stakeholders.
Law of Reciprocity correct answers Obligation to return the favor.
Quality of Work Life (QWL)
Task performance or member satisfaction? correct answers Indicator of the overall quality of
human experiences in the workplace. Focuses on member satisfaction.sc
100% SOLVED SOLUTIONS.
Organizations correct answers A collection of people working together to achieve a common
purpose
Open Systems correct answers Transforms human and material resource inputs into finished
goods and services. Interacts with its environment.
input -> transformation process -> output -> consumer feedback
Closed Systems correct answers Closed off from the outside environment, and all interaction
and knowledge is transmitted within the closed system only.
Complex Adaptive System correct answers Interact and adapt with their environments to
survive.
Organizational Culture correct answers A shared set of beliefs and values within an
organization.
Manager correct answers People who directly supervise, support, & help activate work efforts
to achieve the performance goals of the individual, teams, and the organization as a whole.
3 Levels of Managers correct answers Top, middle, first line.
Organizational Behavior correct answers Study of human behavior in organizations
The Role of Board of Directors (BOD) correct answers Elected members to represent
stockholder's interests, oversee the affairs of the organization and the performance of its top
management, and ensure that the organization is being run right.
Corporate Governance correct answers Oversight of a company's management by a board of
directors.
Accountability correct answers The requirement to show performance results to a supervisor.
Dependability correct answers While a manager is held accountable, they rely on and are
dependent upon others to do the required work.
Scientific Heritage of Organizational Behavior correct answers OB draws from psychology,
sociology, anthropology, political science, and economics.
- Devoted to understanding individual and group behavior, interpersonal processes, and
organizational dynamics.
Demographic Trends in the US correct answers Driving diversity:
- More women working than ever before
- Women earn 60% of college degrees & fill over half of managerial jobs
-Proportion of African Americans, Hispanics, and Asians in the population is now above 43
percent and increasing.
, - By 2060, 6 out of every 10 Americans will be a person of color and close to 30% of
population will be hispanic.
Katz's 3 Skills correct answers THC - Technological, Human, & Conceptual
Mintzberg's 3 Roles & Examples correct answers Interpersonal (figurehead, liason, leader)
Informational (monitor, disseminator, spokesperson)
Decisional (entrepreneur, disturbance handler, resource allocator, negotiator)
4 Functions of Management correct answers Planning - sets objectives and identifies the
actions needed to achieve them
Organizing - Divides up tasks and arranges resources to accomplish them
Leading - Creates enthusiasm to work hard to accomplish tasks successfully
Controlling - Monitors performance and takes any needed corrective action.
Emotional Intelligence
Its components & the author correct answers Ability to manage ourselves and our
relationships effectively.
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Daniel Goleman
Immoral Manager correct answers Chooses to behave unethically
Amoral Manager correct answers Fails to consider the ethics of a decision or behavior.
Moral Manager correct answers Makes ethical behavior a personal goal.
Criteria for Effective Management correct answers Effective managers help others achieve
high performance and satisfaction.
- Teamwork
- Self-Management
- Leadership
- Critical Thinking
- Professionalism
- Communication.
Corporate Social Responsibility correct answers The obligation of an organization to serve its
own interests and those of its stakeholders.
Law of Reciprocity correct answers Obligation to return the favor.
Quality of Work Life (QWL)
Task performance or member satisfaction? correct answers Indicator of the overall quality of
human experiences in the workplace. Focuses on member satisfaction.sc
