Supervision AHLEI
Questions and Answers
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People
Ans- Organizational goals
Which of the following management principles may be violated when food
servers are also responsible meeting and greeting guests and bussing their own
tables?
A. Division of labor
B. Unity or command
,C. Organizational hierarchy
D. Matching
Ans- division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office
manager let three room attendants leave work before the end of their shift.
Which of the following management principles may have been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good
Ans- Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or station
assignments they took their complaints directly to the restaurant manager and
not to her. Which of the following management principles may have been
violated?
,A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command
Ans- Organizational hierarchy
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority
Ans- Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated
to Bill, the reservations manager, the task of changing room rates for all future
reservations staff and to the central reservations office. The room rates were
never changed. Who should ultimately be responsible?
, A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office
Ans- Elizabeth, the director of sales
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating
Ans- Directing
Which of the following components of management involves grouping similar
tasks to create a position to be performed by one person?
A. Planning
Questions and Answers
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People
Ans- Organizational goals
Which of the following management principles may be violated when food
servers are also responsible meeting and greeting guests and bussing their own
tables?
A. Division of labor
B. Unity or command
,C. Organizational hierarchy
D. Matching
Ans- division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office
manager let three room attendants leave work before the end of their shift.
Which of the following management principles may have been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good
Ans- Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or station
assignments they took their complaints directly to the restaurant manager and
not to her. Which of the following management principles may have been
violated?
,A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command
Ans- Organizational hierarchy
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority
Ans- Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated
to Bill, the reservations manager, the task of changing room rates for all future
reservations staff and to the central reservations office. The room rates were
never changed. Who should ultimately be responsible?
, A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office
Ans- Elizabeth, the director of sales
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating
Ans- Directing
Which of the following components of management involves grouping similar
tasks to create a position to be performed by one person?
A. Planning
