CSSM Test Questions & Answers
2024/2025
The _______ approach to negotiation is based upon a win-win perspective whereby the intent is to
satisfy both parties.
A. Distributive
B. Formative
C. Integrative
D. Summative - ANSWERSC. Integrative
Negotiation is seen as a situation requiring what type of behavior?
A. Aggressive and combative
B. Assertive and competitive
C. Collaborative and permissive
D. Democratic and inclusive - ANSWERSB. Assertive and competitive
The concept that measures the ability to monitor one's own feelings and emotions, as well as those of
others, to discriminate among them and to use this information to guide one's thinking and actions is
known as:
A. Situational leadership
B. Emotional intelligence
C. Intellectual stimulation
D. Transformational leadership - ANSWERSB. Emotional Intelligence
The foundation of our own emotional intelligence is:
A. Self-empathy
B. Self-regulation
C. Self-awareness
, D. Self-motivation - ANSWERSC. Self-awareness
Which style of leadership stresses the importance of information sharing?
A. Democratic
B. Participative
C. Stewardship
D. Transformational - ANSWERSD. Transformational
A main tenet of highly motivated people is:
A. Autocratic leadership
B. Fast track to promotion
C. Feeling valued
D. Monetary compensation - ANSWERSC. Feeling valued
All of the following are appropriate behaviors of an active listener except:
A. Ask questions
B. Judge or argue
C. Try to overcome distractions
D. Paraphrase back to the speaker - ANSWERSB. Judge or argue
What type of approach for handling conflict involves the use of a third party to assist in the negotiation
process?
A. Advocacy
B. Conciliatory
C. Facilitator
D. Mediation - ANSWERSD. Mediation
Which conflict resolution approach forces a win-lose situation?
A. Accommodation
2024/2025
The _______ approach to negotiation is based upon a win-win perspective whereby the intent is to
satisfy both parties.
A. Distributive
B. Formative
C. Integrative
D. Summative - ANSWERSC. Integrative
Negotiation is seen as a situation requiring what type of behavior?
A. Aggressive and combative
B. Assertive and competitive
C. Collaborative and permissive
D. Democratic and inclusive - ANSWERSB. Assertive and competitive
The concept that measures the ability to monitor one's own feelings and emotions, as well as those of
others, to discriminate among them and to use this information to guide one's thinking and actions is
known as:
A. Situational leadership
B. Emotional intelligence
C. Intellectual stimulation
D. Transformational leadership - ANSWERSB. Emotional Intelligence
The foundation of our own emotional intelligence is:
A. Self-empathy
B. Self-regulation
C. Self-awareness
, D. Self-motivation - ANSWERSC. Self-awareness
Which style of leadership stresses the importance of information sharing?
A. Democratic
B. Participative
C. Stewardship
D. Transformational - ANSWERSD. Transformational
A main tenet of highly motivated people is:
A. Autocratic leadership
B. Fast track to promotion
C. Feeling valued
D. Monetary compensation - ANSWERSC. Feeling valued
All of the following are appropriate behaviors of an active listener except:
A. Ask questions
B. Judge or argue
C. Try to overcome distractions
D. Paraphrase back to the speaker - ANSWERSB. Judge or argue
What type of approach for handling conflict involves the use of a third party to assist in the negotiation
process?
A. Advocacy
B. Conciliatory
C. Facilitator
D. Mediation - ANSWERSD. Mediation
Which conflict resolution approach forces a win-lose situation?
A. Accommodation
