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Introduction to Hospitality Final Exam Questions and Answers

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What are the THREE characteristics of the hospitality industry that make it dynamic and challenging? Ans- Intangibility- No Test Drive Inseparability- Production and consumption Perishability- Cannot sell tomorrow What is the difference between demographics and psychographics? Ans- Demographics measure factors in the population (age, income, etc) Psychographics- different patterns of activities interest and opinions. Name ONE trend in hospitality and give specific examples of how it has affected the foodservice and the lodging industry Ans- Technology, diversity in the workforce Food level of service Ans- QSR/Fast Food Fast Casual Casual Upscale Casual Fine-dining Lodging level of service Ans- Limited service Select service Midscale full service Upscale full service / boutique Luxury full service Upstairs Ans- Comfortable room, reduced service, lower prices ( Limited and select service

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Introduction to
Hospitality Final Exam
Questions and Answers


What are the THREE characteristics of the hospitality industry that make it

dynamic and challenging?


Ans- Intangibility- No Test Drive


Inseparability- Production and consumption


Perishability- Cannot sell tomorrow


What is the difference between demographics and psychographics?


Ans- Demographics measure factors in the population (age, income, etc)


Psychographics- different patterns of activities interest and opinions.


Name ONE trend in hospitality and give specific examples of how it has

affected the foodservice and the lodging industry


Ans- Technology, diversity in the workforce

, Food level of service


Ans- QSR/Fast Food


Fast Casual


Casual


Upscale Casual


Fine-dining


Lodging level of service


Ans- Limited service


Select service


Midscale full service


Upscale full service / boutique


Luxury full service


Upstairs


Ans- Comfortable room, reduced service, lower prices


( Limited and select service)


Downstairs


Ans- Comfortable room plus good public space.

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