AHLEI Final Exam Questions and Answers

AHLEI Final Exam Questions and Answers Challenge for noncommercial operations Ans- How to control costs and still increase profits, bury price of product in the bill, hard to track profits Challenge for F &B in lodging establishments Ans- Separate kitchens facilities, centralized commissary -style kitchen (quality control, mass production) Revenue center examples Ans- Restaurants, banquets, room service Support centers Ans- Purchasing, food productio n, stewards, laundry, housekeeping, legal, accounting Management system resources Ans- people, money, time, products, procedures, energy, facilities, equipment Differences between commercial and noncommercial operations Ans- Vocab to describe management outcomes, methods to collect revenue Operating control cycle Ans- Menu planning, purchasing, receiving, storing, issuing, production, serving, service Management components Ans- Planning, organizing, coordinating, staffin g, directing, controlling, evaluating Planning Ans- Creating goals and plans Organizing Ans- Flow of authority and communication Coordinating Ans- Assigning work, organizing resources Staffing Ans- Recruiting and hiring Directing Ans- Delega ting Controlling Ans- Taking corrective action Evaluating Ans- Monitoring goal attainment Effective planning components Ans- Setting short and long term goals, supervision, timely information, communication, flexibility, implementation Effective evaluating Ans- Reviewing progress, measuring employee performance, assessing effectiveness of training Multi -unit restaurants Ans- Company -owned or franchised, brand recognition, marketing, centralization of purchasing and menu, recruitment , support staff, loan accessibility Green restaurants