AHLEI Exam Questions and Answers

AHLEI Exam Questions and Answers Chapter 1 Noncommercial operations Ans- o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department Ans- responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers Ans- helps managers organize their planning and effectively operate each service outlet. Multi -unit organizations Ans- popular because they provide brand recognition. o Opportunity to market in a large region. o Use of operating procedures, standardized building designs, and centralized menu planning. o Ability to obtain business loans. o Easier employee recruitment. o Specialized technical assistance. POS systems track and record meaningful information that managers can use to better control their food and beverage operations. Ans- Employee turnover Ans- turnover is the percentage of total employees per departm ent who leave during a specific time period. o Select qualified applicants or those who can be trained. o Offer competitive salaries or bonuses. o Train supervisors to use effective practices when interacting with their employees. o Managers can use train ing, cross training, and self -improvement to build leadership and improve employees work skills. Which of the following would be classified as a noncommercial food service operation? concession stand at a sports facility snack bar located in an airport terminal meal program at a college or university an upscale, fine dining facility at a resort Ans- meal program at a college or university Which of the following would be classified as a commercial food service operation? government food service facilities on a military base a lunch program offered by a local school system meals prepared and served in a nursing home cafeteria food service in a local shopping mall Ans- cafeteria food service in a local shopping mall Which of the following statements about hotel food and beverage operations is TRUE?