C429 Questions With Correct Answers

C429 QUESTIONS WITH CORRECT ANSWERS Competencies typically supplied to first-line leaders - CORRECT ANSWER-In-house training and coaching The program of preparation for senior leadership - CORRECT ANSWER-Formal education, planned experience, and mentoring. Staffing plans for nurses - CORRECT ANSWER-hours of care per patient day by skill level Staffing for nurses - CORRECT ANSWER-Based on forecasts of demand & patient need (acuity). Generates a forecast of fixed staffing & variable staffing in some units. Inpatient nurse staffing - CORRECT ANSWER-Made for each nursing unit and shift Unified Operation - CORRECT ANSWER-((MOST COMMON)) HCO owns and operates the facility. Employs all professional and unprofessional staff. Shewhart Process for Performance Improvement - CORRECT ANSWER-PLAN, DO, CHECK, ACT! Measuring technical quality of clinical support services - CORRECT ANSWER-Process review Example: "I meet with one of my employees every week to discuss his career goals, progress on his degree, and plans for the next year - CORRECT ANSWER-Mentoring This occurs when a supervisor, manager, leader, or someone who has a higher position in an organization takes time to meet with and guide another individual providing them with career advice and general information. This is not specific to a certain skill - CORRECT ANSWER-Mentoring Example: "I went to the ACHE dinner event to meet and network with quality professionals and leaders from different hospitals". - CORRECT ANSWER-Networking This occurs when peers (similar ranked individuals or general employees including leadership) get together and share contact information, ideas, and experiences without putting that energy towards solving a specific problem. This is more of a social task - CORRECT ANSWER-Networking This process involves working with a team or a peer with a similar rank and level of influence in the organization. - CORRECT ANSWER-Peer Collaboration Normally you would be working on a shared project or helping one another solve a specific problem. - CORRECT ANSWERPeer Collaboration When an employee has to be trained again, usually due to a deficit or issue that is persistent. - CORRECT ANSWERRetraining A several hour or full day/multi-day training that provides professionals a chance to learn specific skills. - CORRECT ANSWER-Seminar Why go to a seminar? - CORRECT ANSWER-Leaders may send employees to seminars to learn new information regarding best practices and how to improve operations. Assesses leaders' skills as seen by subordinates, peers and colleagues (e.g., suppliers), and superiors - CORRECT ANSWER-360-degree survey or multi-rater review WATCH FOR DECOY WORDS - CORRECT ANSWER-Peer collaboration (correct) and Peer Synergy (incorrect). An organization has made a commitment to begin training its employees to fill anticipated job openings in upcoming years. This is an Example of: - CORRECT ANSWER-Succession Planning A nurse manager is working with the manager of radiology to address delays in patient transport to and from radiology. What is this called? - CORRECT ANSWER-Peer Collaboration The CNO of a large health system meets regularly with her Director of Cardiac Services to discuss performance, future goals, aspirations, and career planning. What is this called? - CORRECT ANSWER-Mentorship You receive an email from HR requesting you complete an online questionnaire evaluating your boss, the COO of the hospital. What process are you likely participating in? - CORRECT ANSWER-360 Review