2024 Wellcare Act Mastery Exam Questions and Correct Answers

2024 Wellcare Act Mastery Exam Questions and Correct Answers At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of 85% or higher to successfully complete this course. Correct answer T Which of the following statements about completing telephonic enrollments is FALSE? Correct answer Must include most of the required elements necessary to complete the enrollment. Which of the following is not considered a grievance? Correct answer A dispute of the appeal of an organization determination, coverage determination, or a Late Enrollment Penalty (LEP) determination. Upon completion of the application, you must provide the beneficiary with the enrollment application confirmation ID. Correct answer T Which is an example of a top beneficiary complaint that affects Star Ratings? Correct answer The beneficiary did not understand that enrolling in a Wellcare plan would change their current Medicare Advantage plan. Agents may be investigated after being suspected of noncompliant activity reported through a: (Select all that apply.) Correct answer a. Complaint Tracking Module (CTM) c. Grievance d. Secret Shop Finding Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums. Correct answer F Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? Correct answer All of these Dual-eligible and LIS beneficiaries that are not at-risk may use a Dual-Eligible SEP once per each of the ______ calendar quarters only. (Select all that apply.) Correct answer a.First b.Second