Communications Exams And Answers

Communications Communication - ANS-The process of exchanging messages Verbal Communication - ANS-The use of language and words to send and receive information Written Communication - ANS-A form of verbal communication Memos - ANS-A form of written communication Nonverbal Communication - ANS-Includes methods used in addition to or as a substitute for language Body Language - ANS-Use of the body instead of words to communicate Proximity - ANS-The physical space between people Sender-Receiver Model - ANS-Includes a sender, receiver, and a message Feedback - ANS-Receiver's response Sender - ANS-Gives information Receiver - ANS-Accepts the information Message - ANS-Information that is being communicated Listening - ANS-Paying attention to hear what the sender is saying Restatement - ANS-Repeating the message back to the sender Clarification - ANS-Receiver asks questions to clear up any confusuion Courtesy - ANS-Involves being polite and gracious Respect - ANS-Approach another person with a feeling of esteem or regard Sensitivity - ANS-The ability to see and appreciate the personal traits of others Empathy - ANS-Ability to share in someone else's feelings or emotions Constructive Critisism - ANS-Can build up people and inspire them to do better Non-Constructive Critisism - ANS-To tear people down and discourage them Chain-of-Communication Pattern - ANS-Starts at the top and flows down to the bottom Wheel-of-Communication Pattern - ANS-Has a central hub where the information originates and goes around to all the spokes of the wheel All-Channel Communication Pattern - ANS-Small groups deliver information to all other groups Conformity - ANS-Changing your opinion or belief to match those of the group Communication Barrier - ANS-Can make it hard for people to communicate Preconceptions - ANS-Prejudice towards a single person Resistance to Change - ANS-Sticking to a single way of doing things Self-Absorption - ANS-Being too involved with yourself