MGT 3332 - Operations Management Final Exam WITH CORRECT ANSWERS 2024

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. - Correct AnswersFalse Service operations require additional inventory because of the unpredictability of consumer demand. - Correct AnswersFalse If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher: - Correct Answersagility Production systems with customized outputs typically have relatively: - Correct Answersskilled workers Which of the following is not a characteristic of service operations? - Correct Answerseasy measurement of productivity Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods? - Correct Answersmass production The naive approach to forecasting requires a linear trend line. - Correct AnswersFalse A moving average forecast tends to be more responsive to changes in the data series when more data points are included in the average. - Correct AnswersFalse Exponential smoothing is a form of weighted averaging. - Correct AnswersTrue The Delphi approach involves the use of a series of questionnaires to achieve a consensus forecast. - Correct AnswersTrue A forecast based on the previous forecast plus a percentage of the forecast error is: - Correct Answersan exponentially smoothed forecast The primary difference between seasonality and cycles is: - Correct Answersthe duration of the repeating patterns. The forecasting method which uses anonymous questionnaires to achieve a consensus forecast is: - Correct Answersthe Delphi method The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called: - Correct Answersreverse engineering