Medical office concepts chapter 5 exam Section 1, Identification - Answer -includes product identifier; manufacturer or distributor
name, address, phone number; emergency phone number; recommended use; restrictions on use
Section 2, Hazard(s) identification - Answer -includes all hazards regarding the chemical; required label elements.
Section 3, Composition/information on ingredients - Answer -includes information on chemical ingredients; trade secret claims
Section 4, First-aid measures - Answer -includes important symptoms/ effects, acute, delayed; required treatment.
Section 5, Fire-fighting measures - Answer -lists suitable extinguishing techniques, equipment; chemical hazards from fire.
Section 6, Accidental release measures - Answer -lists emergency procedures; protective equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter
to the patient? - Answer -Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as
possible that a request is being handled? - Answer -Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - Answer -
Interest
You are typing a letter to a patient that is too long for one page. How would you start the
second page? - Answer -Use blank stationery for the second page.
If medical records are attached to correspondence, the patient ____________ sign a release form. - Answer -must
6) Which type of letter is used when a physician transfers part or all of a patient's care to
another physician? - Answer -Referral letter 7) Notes that are positioned at the bottom of the page on which the reference appears are called __________. - Answer -Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics? - Answer -. One
9) A barrier to effective communication is: - Answer -. Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - Answer -Start a new paragraph
11) _____________________ is the careful reading and examination of a document for the sole purpose of finding and correcting errors - Answer -Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - Answer -
Encoding
13) What are the two styles of punctuation that may be used in a business letter? - Answer -. Mixed/standard and open
14) What is the chosen method for transmitting a message? - Answer -Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep everything to the left margin? - Answer -Modified block
16) Anything that can break down the communication transmission process is referred to as ___________. - Answer -. Noise
17) What is the first step in becoming an active listener? - Answer -Stop talking and listen
18) Your office is sending a letter to a patient about his test results and need for surgery. The envelope addressed to the patient should be - Answer -Marked "confidential" or "private".
19) The most common and efficient form of interoffice communication is ___________. -
Answer -. E-mail
20) At the beginning of the communication cycle, who organizes the message? - Answer -Sender
21) The timing and the delivery of communication are critical to the _______________ of the communication. - Answer -Effectiveness
22) The assessment of a document to determine its clarity, consistency, and overall effectiveness is called _______________. - Answer -Editing
name, address, phone number; emergency phone number; recommended use; restrictions on use
Section 2, Hazard(s) identification - Answer -includes all hazards regarding the chemical; required label elements.
Section 3, Composition/information on ingredients - Answer -includes information on chemical ingredients; trade secret claims
Section 4, First-aid measures - Answer -includes important symptoms/ effects, acute, delayed; required treatment.
Section 5, Fire-fighting measures - Answer -lists suitable extinguishing techniques, equipment; chemical hazards from fire.
Section 6, Accidental release measures - Answer -lists emergency procedures; protective equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter
to the patient? - Answer -Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as
possible that a request is being handled? - Answer -Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - Answer -
Interest
You are typing a letter to a patient that is too long for one page. How would you start the
second page? - Answer -Use blank stationery for the second page.
If medical records are attached to correspondence, the patient ____________ sign a release form. - Answer -must
6) Which type of letter is used when a physician transfers part or all of a patient's care to
another physician? - Answer -Referral letter 7) Notes that are positioned at the bottom of the page on which the reference appears are called __________. - Answer -Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics? - Answer -. One
9) A barrier to effective communication is: - Answer -. Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - Answer -Start a new paragraph
11) _____________________ is the careful reading and examination of a document for the sole purpose of finding and correcting errors - Answer -Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - Answer -
Encoding
13) What are the two styles of punctuation that may be used in a business letter? - Answer -. Mixed/standard and open
14) What is the chosen method for transmitting a message? - Answer -Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep everything to the left margin? - Answer -Modified block
16) Anything that can break down the communication transmission process is referred to as ___________. - Answer -. Noise
17) What is the first step in becoming an active listener? - Answer -Stop talking and listen
18) Your office is sending a letter to a patient about his test results and need for surgery. The envelope addressed to the patient should be - Answer -Marked "confidential" or "private".
19) The most common and efficient form of interoffice communication is ___________. -
Answer -. E-mail
20) At the beginning of the communication cycle, who organizes the message? - Answer -Sender
21) The timing and the delivery of communication are critical to the _______________ of the communication. - Answer -Effectiveness
22) The assessment of a document to determine its clarity, consistency, and overall effectiveness is called _______________. - Answer -Editing
