Solution-Manual-for-Essentials-of-MIS-10E-10th-Edition

Student Learning Objectives 1. What major features of a business are important for understanding the role of information systems? 2. How do systems serve different management groups in a business? 3. How do systems that link the enterprise improve organizational performance? 4. Why are systems for collaboration and teamwork so important and what technologies do they use? 5. What is the role of the information systems function in a business? Chapter Outline 2.1 Components of a Business Organizing a Business: Basic Business Functions Business Processes Managing a Business and Firm Hierarchies The Business Environment The Role of Information Systems in a Business 2.2 Types of Business Information Systems Systems for Management Decision Making and Business Intelligence Systems for Linking the Enterprise E-Business, E-Commerce, and E-Government 2.3 Systems for Collaboration and Teamwork What Is Collaboration? Business Benefits of Collaboration and Teamwork Building a Collaborative Culture Tools and Technologies for Collaboration and Teamwork 2.4 The Information Systems Function in Business The Information Systems Department Information Systems Services Key Terms The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. Business, 39 Executive support systems (ESS), 50 Business intelligence, 46 Information systems department, 65 Business processes, 40 Information systems managers, 65 Chief information officer (CIO), 65 Interorganizational system, 54 Chief knowledge officer (CKO), 65 Knowledge management systems (KMS), 55 Chief privacy officer (CPO), 65 Knowledge workers, 43 Chief security officer (CSO), 65 Management information systems (MIS), 46 Collaboration, 56 Middle management, 43 Customer relationship management (CRM) systems, 54 Operational management, 43 Data workers, 43 Portal, 50 Decision-support systems (DSS), 49 Production or service worker, 43 Digital dashboard, 51 Programmers, 65 Electronic business (e-business), 55 Senior management, 42 Electronic commerce (e-commerce), 55 Supply chain management (SCM) systems, 54 E-government, 55 Systems analysts, 65 End users, 65 Teams, 56 Enterprise applications, 53 Telepresence, 60 Enterprise systems, 53 Transaction processing systems (TPS), 45 Teaching Suggestions The opening vignette, “America's Cup 2010: USA Wins with Information Technology,” provides an outstanding example of how the BMW Oracle Racing organization used all the information technologies needed by a modern business firm to transform the sport of sailing. The team used a lightning-fast collection of massive amounts of data, powerful data management, rapid real-time data analysis, quick decision making, and immediate measurements of the results to improve the performance of not just the sailing vessel but also individual members of the racing team. Those technologies are the very same ones every business needs to succeed. Operational excellence gave the sailing team a distinct advantage over its competitors—something every business longs for. Most importantly, the Oracle team revised many of the processes and procedures used in sailing to take advantage of the technology, including retraining experienced sailors. That's no different than what is required of every organization that incorporates new technology into its existing structure. Oracle won the America's Cup because it had learned how to apply new technology to improve the processes of designing and sailing a competitive sailboat. Section 2.1, “Components of a Business” Table 2.1 may help students understand that every business, large and small, uses the same basic business processes. Referring back to this table may help as you examine information needs for each functional area. You could have students select a business with which they are familiar and identify some of the business processes involved in each of the basic functional areas. Another good classroom exercise is to use Figure 2.2 to compare how the order fulfillment process can be accomplished sequentially, as the figure shows, versus simultaneously as a new information system would allow. The explanation of firm hierarchies sets the basis for the rest of the text as it explains the various levels of management. Senior management requires a different type of information than does middle management, operational management, knowledge workers, data workers, and production or service workers. Throughout the text, students will need this information to understand how and why each type of information system is necessary. Section 2.2, “Types of Business Information Systems” This section focuses on how information systems serve various management levels in companies. The ultimate goal is for students to realize that one system helps serve other systems and, working together, all the systems serve the entire organization. Type of System Information Inputs Information Outputs Users Transaction Transactions; daily Detailed reports; lists; Operations personnel; Processing Systems events summaries first-line supervisors (TPS) Management Summary transaction Summary and Middle managers Information Systems data; high-volume exception reports (MIS) data; simple models Decision Support Optimized for data Interactive; Professionals, staff Systems (DSS) analysis, analytic simulations; analysis managers models and data analysis tools Executive Support Aggregate data; Projections; responses Senior managers Systems (ESS) external, internal to queries It’s likely students’ main encounter will be with TPS systems when they first begin their careers. Stress the importance of accurate data at the TPS level since it serves as the initial source for the other systems. Typically, DSS and ESS systems will be the least familiar. Students may better understand them if you ask these types of questions: Why do national retail chains open stores in certain locations and not others? How can a retail chain determine which type of clothing to stock at different geographic locations? Most importantly, students need to understand that each type