OB_ Chapter 10 (1)

OB: Chapter 10
1) Communication is defined as
A) understanding between people.
B) a method of persuasion.
C) the exchange of information.
D) the encoding of information.
E) the flow of information down an organizational hierarchy. - CORRECT
ANSWER-C

Ref: 338 Skill: Recall
2) In order for a receiver to understand a communicated message, he or she must
first __________ the message. A) filter
B) decode C) transmit D) encode E) integrate - CORRECT ANSWER-B

Ref: 338 Skill: Recall
3) Who is encoding messages?
A) Alexis, who is trying to figure out what her boss's memo means
B) Bob, who is writing a technical report
C) Aaron, who is hearing a rumour on the grapevine
D) Victor, who is trying to decipher some legal jargon in a contract E) Sharon, who is
the target of upward communication - CORRECT ANSWER-B

Ref: 338 Skill: Applied
4) Who is decoding a message?
A) Sal, who is preparing a financial statement
B) Olive, who is making a speech
C) William, who is studying blueprints
D) Robin, who is initiating downward communication
E) Sylvia, who is passing along a bit of gossip about a coworker - CORRECT
ANSWER-C

Ref: 338 Skill: Applied
5) Effective communication occurs when the right people receive the right
information in a __________ manner. A) filtered
B) timely C) friendly D) formal E) proper - CORRECT ANSWER-B

Ref: 339 Skill: Recall
1
6) Which of the following is an example of encoding? A) Writing a letter
B) Reading a novel
C) Thinking
D) Watching television E) Reading a memo - CORRECT ANSWER-A

, Ref: 338 Skill: Applied
7) Which of the following is an example of horizontal communication?
A) The vice-president of marketing sends a memo to the vice-president of
manufacturing.
B) An employee explains to her boss why her performance has not been up to par
recently.
C) The president of a college calls a meeting to explain the college's financial
situation to the faculty. D) A purchasing agent leaves a voicemail message for a new
supplier.
E) A supervisor tells an employee that he has been performing poorly. - CORRECT
ANSWER-A

Ref: 339 Skill: Applied
8) Research suggests that
A) employees with good performance ratings are more likely to be informed of those
ratings than employees
with bad ratings.
B) employees are seldom informed about their performance regardless of how they
have performed.
C) employees with good and bad performance ratings are just as likely to be
informed of these ratings.
D) employees with good and bad performance ratings are just as unlikely to be
informed of these ratings.
E) employees with good performance ratings are less likely to be informed of those
ratings than employees
with bad ratings. - CORRECT ANSWER-A

Ref: 341 Skill: Recall
9) The chain of command does not reflect the number of communication channels
that exist in organizations because
A) it ignores downward communication.
B) managers may not encode communication. C) it ignores horizontal
communication.
D) it ignores informal communication. E) it ignores upward communication. -
CORRECT ANSWER-D

Ref: 339 Skill: Applied
2

10) The toy market has fallen off, and the Zippy Toy Company has to lay off workers.
The plant manager must inform all the workers, but he is so upset about his task that
he writes a vague, contradictory letter which no one understands. What happened?
A) The mum effect caused the workers to have decoding problems
B) Jargon caused the manager to produce nonverbal communication