911 Dispatch Panel Interview Test Questions Well Solved.

Describe a time when you faced a challenging situation. How did you handle it? - Answer I faced a challenging situation once while working at Burlington. A customer had become extremely upset with a co-worker of mine for a lost layaway box. I took down all the customer's information, apologized and reassured the customer that I would get to the bottom of the situation. I personally went to our store's layaway storage room and went through each individual box (about 400 boxes) until I found the customer's box. Turns out, it wasn't entered into our computer system correctly. Describe your ability to evaluate situations and respond as new information arises. - Answer I believe that I have an adequate ability to evaluate and respond to situations with new information arising. With proper training, i feel that i will become proficient in that ability. Describe your ability to perform several tasks at once. - Answer While working these supervisory shifts, i am required to watch over the entire front end, assist any new hires, answer any telephone calls, assist customers when needed. Explain your experience in customer service and your personal philosophy regarding customer service as it relates to the government sector - Answer customer service is public service; love of community, state and nation; best interest of the public best to serve others above yourself. Give us an example of your multi-tasking abilities? - Answer supervisory shift info ( be more technical; such as codes, money) How do you feel you qualify for this position? - Answer *passion for serving others *public servant *professional *remain calm and keep my *emotions separate from my work *typing requirement *passed criticall exam w 85%