NRA Managefirst Questions and Answers(A+ Solution guide)

What does a manager assign to an employee when he or she delegates work to that employee? - Authority is delegated Who generally administers certification programs? - Profession organizations What information is provided by a master schedule? - Number of hours needed for employees in specific positions What is the first step in planning and implementing a professional development program? - Establish professional goals What is a major responsibility of a chamber of commerce? - Promote interest in local business What can help a manager develop an effective professional development plan? - Review past performance evaluations Which benefit results from involving staff members in the goal-setting process? - Ensures they will help achieve goals What is a strategy? - A plan of action to meet a goal When is an operations mission statement developed? - Before the operation's goals are developed What must employees be told when they are assigned to work on an action plan? - Importance of the plan compared to others When is the information required for planning purposes collected? - As an ongoing and routine part of the jobWhat planning tool communicates the organization's purpose to employees and customers? - Mission statement What tool explains how an organization's mission will be accomplished? - The employee handbook According to SMART goals what type of goal allows a comparison between a goal and the actual results produced? - Measurable What operational tool is impacted by the items covered in an operating budget? - Income statement Within how many months does a marketing plan generally propose to increase customer counts and revenue? - A marketing plan is generally developed for 12 months What is one way to provide formal and important information to employees? - Post it on the operation's bulletin board Praising employees in public can create what type of communication barrier? - Cultural differences What will help ensure a message is understood? - Consider the receiver's background When is nonverbal communication most apparent? - When someone is giving a speech Ideally, when should phone calls be accepted? - When they are received How does a marketing plan help managers decide what information should be provided to the customers? - It provides details about the type of information to be communicated