FCA 71 Exam Training Questions And Answers

A financial question you should ask in the opening investigation - ️️On a scale from 1-10 how's your credit? After you overcome an objection: - ️️Ask to write an order. Don't wait for more objections. Amiable Style / a person who is curious and relationship oriented wants a salesman who: - ️️1. Takes it slow in building rapport 2. Explains how things work 3. Reassures they'll be comfortable with their choice 4. Salesman is patient Analytic style / needs to be right and get details wants a salesman who: - ️️1. avoid chit-chat 2. Compliment their research 3. Know your facts 4. Give them time to think Ask if anybody in the household leases a competitive car because... - ️️There's a rebate you could qualify for. I want to make sure I'm getting you the right deal. At end of presentation of car - ️️Customer is in the drivers seat Ask for their license (take a picture with your phone) Attach dealer plate Now that your here in the drivers seat, lets take it for a spin! I juts need to take a picture of your license Before you start negotiating disclaimer - ️️I want you to understand before we start negotiating there are certain fees that apply to the purchase of the car that are always applicable.... sales tax documentation fees registration fees