Proserve Terms Unit One Exam Questions With 100% Correct Answers 2024

AGLC - ANSAlberta Gaming, Liquor & Cannabis Liquor Agency - ANSAll associated shareholders, directors, management, agents and employees of liquor agencies and suppliers Clubs - ANSAn association or organization incorporated or registered under the laws of Alberta or Canada and operated solely for the non-profit benefit of the registered membership Duty of Care - ANSyou have a responsibility to your customers to make sure liquor is sold or served in a safe and responsible way. You must make sure that no one is hurt because of the way you've done your job protect their customers and guests from drinking too much liquor and making poor choices that could cause harm Forseeable Harms - ANSany danger that you can reasonably expect or imagine happening because of what is going on now. it is reasonable to expect that the person who is intoxicated could hurt someone, themselves and/or cause damage to property Foreseeable harms can be prevented if workers take care to sell and serve liquor in safe and responsible ways. Minor - ANSIn Alberta, under 18 Primary Service Provider - ANSdirect contact with patrons ex: Bartenders Food and beverage servers Clerks at a liquor store Maitres d' Supervisors Managers Liquor agency representatives Greeters, hosts and hostesses Delivery service staff Ticket-takers and sellers Security staff Secondary Service Providers - ANSdo not sell, serve or deliver liquor, but they do work at places where liquor is served or sold Examples : Parking attendants Bussers Stock clerks Maintenance personnel Ushers Slot operators and attendants, dealers, Monitor Room personnel in casinos Janitorial staff Consumption - ANSwhen a person drinks liquor or has had liquor to drink Intoxicated - ANS(drunk)If a person drinks liquor faster than their body can get rid of the alcohol, they will become intoxicated. People who are intoxicated behave and think differently than they normally would. preventative or proactive steps - ANSThings that you can do to keep yourself, your co-workers, customers and others safe liability - ANSlegally responsible for damage or harm to another person or property. Liquor consumption by licensee staff - ANSmay not consume or be under the influence of liquor or drugs while on duty. last call - ANSannouncement telling customers they have one more chance to buy drinks. This must be timed so customers are served within the limits of your licence and to allow them time to finish drinks before the bar closes. All liquor orders must be filled and served before 2:00 a.m. common carrier - ANSbusiness that provides merchandise transportation services to the general public in compliance with all applicable laws tasting - ANSallows patrons to sample or taste featured liquor products. may be held at Class A, B, C, D or E licensed premises or off-premises Maximum service - ANS-the number of standard servings a customer can be sold or served at any one time. -prevent people from buying and drinking too much alcohol at one time, especially after 1:00 a.m. -Patrons and guests are not allowed to have more than 2 standard servings in front of them after 1:00 a.m. standard liquor serving - ANSspirits and liqueurs - 28.5 mL (1 oz); wine - 142 mL (5 oz); bottled/canned beer - 341 mL/bottle or 355 mL/can; draught beer - 341 mL (12 oz); and cider/coolers - 341 mL/bottle or 355 mL/can.