IAHSS Advanced Officer Certification 2024 Questions with 100% Correct Answers

IAHSS Advanced Officer Certification 2024 Questions with 100% Correct Answers _____ % of customers stop doing business with an company because they are dissatisifed with the product or service. a. 10 % b. 14% c. 23% d. 31% - b. 14% ______ % of customers leave because of an attitude of indifference on the part of the service provider. a. 25% b. 50% c. 68% d. 75% - c. 68% ______ is an element in improving customer service: a. Identifying customers b. Attitude c. Communication d. Training e. All of the above - e. All of the above _______ can be an excellent way to measure customer service and improve performance: a. Surveys b. Feedback c. Employee complaints d. Phone call monitoring - b. Feedback _______ patrol contributes, more than any other method of patrol, to excessive socialization. a. Bicycle b. Foot c. K-9 d. Vehicle - b. Foot ________ produced by security personnel should always be viewed as important and conform to required formats. a. Verbal commands b. Documentation c. Statements d. None of the above - b. Documentation "Munchausen Syndrome" is characterized by: a) Hypochondriacs b) Patients who feign illness and subject themselves to potentially harmful medical procedures c) Professional patients seeking drugs d) Homeless patients seeking shelter - b) Patients who feign illness and subject themselves to potentially harmful medical "Premise" liability" refers to the legal duty of a healthcare organization to keep its property ______. a) Secured b) Reasonably safe condition c) Looking nice with trimmed shrubbery d) Free of vagrants - b) Reasonably safe condition A "Professional Patient" is someone who is seeking: a) Attention b) Controlled substances c) A hiding place d) Housing e) All of the above - e) All of the above d. 500 / 45 - c. 400 / 20 A dog's sense of smell is _______ times better and hearing is _______ times better than a human's. a. 100 / 50 b. 250 / 35 c. 400 / 20 A forensic patient's criminal record should be disclosed to whom? a. All employees b. Kept confidential c. All employees and patients d. Security personnel only - b. Kept confidential A healthcare security department should do this with any photographic or video evidence from a civil dispute? a. Destroy it b. Turn it over to the organization's legal department c. Provide all employees with a copy d. Submit a copy to the union representative - b. Turn it over to the organization's legal department