TEST BANK
Test Bank for Business Communication
A Problem-Solving Approach
2ND Edition by Kathryn Rentz, Paula Lentz
BUSINESS COMMUNICATION
SECOND EDITION
RENTZ, LENTZ
, Table of Contents:-
Chapter 1: Solving Communication Problems in the Workplace
Chapter 2: Getting Positive Responses to Your Communication
Chapter 3: Communicating with Culturally Diverse Audiences
Chapter 4: Designing the Right Type of Message: From Letters to Social
Media
Chapter 5: Communicating Your Messages Visually
Chapter 6: Crafting Effective Sentences and Paragraphs
Chapter 7: Writing Good-News and Neutral Messages
Chapter 8: Writing Bad-News Messages
Chapter 9: Writing Persuasive Messages and Proposals
Chapter 10: Researching and Writing Reports
Chapter 11: Creating the Right Type of Report
Chapter 12: Delivering Business Presentations and Speeches
Chapter 13: Using Interpersonal Communication Skills in Conversations and
Meetings
Chapter 14: Communicating in the Job Search
,Chap 01: Solving Communication Problems in the Workplace
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
5) The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.
⊚ true
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
7) The widespread use of the Internet has increased companies' attention to social responsibility.
⊚ true
⊚ false
1
, 8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
⊚ false
11) A manager sends an email about new expense account rules to one of the company’s
traveling salespeople. This an example of external-operational communication.
⊚ true
⊚ false
12) The kind of communicating a business does is independent of the nature of the business.
⊚ true
⊚ false
13) A multicultural organization is the most difficult type of organization for outsiders to break
into.
⊚ true
⊚ false
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
2
Test Bank for Business Communication
A Problem-Solving Approach
2ND Edition by Kathryn Rentz, Paula Lentz
BUSINESS COMMUNICATION
SECOND EDITION
RENTZ, LENTZ
, Table of Contents:-
Chapter 1: Solving Communication Problems in the Workplace
Chapter 2: Getting Positive Responses to Your Communication
Chapter 3: Communicating with Culturally Diverse Audiences
Chapter 4: Designing the Right Type of Message: From Letters to Social
Media
Chapter 5: Communicating Your Messages Visually
Chapter 6: Crafting Effective Sentences and Paragraphs
Chapter 7: Writing Good-News and Neutral Messages
Chapter 8: Writing Bad-News Messages
Chapter 9: Writing Persuasive Messages and Proposals
Chapter 10: Researching and Writing Reports
Chapter 11: Creating the Right Type of Report
Chapter 12: Delivering Business Presentations and Speeches
Chapter 13: Using Interpersonal Communication Skills in Conversations and
Meetings
Chapter 14: Communicating in the Job Search
,Chap 01: Solving Communication Problems in the Workplace
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
5) The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.
⊚ true
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
7) The widespread use of the Internet has increased companies' attention to social responsibility.
⊚ true
⊚ false
1
, 8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
⊚ false
11) A manager sends an email about new expense account rules to one of the company’s
traveling salespeople. This an example of external-operational communication.
⊚ true
⊚ false
12) The kind of communicating a business does is independent of the nature of the business.
⊚ true
⊚ false
13) A multicultural organization is the most difficult type of organization for outsiders to break
into.
⊚ true
⊚ false
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
2
