Test Item File- Practice Test Bank - Supervision Concepts and Practices of Management, Leonard,12e

CHAPTER 1—SUPERVISING IN UNCERTAIN TIMES




TRUE/FALSE



1. Supervisors are middle managers who oversee entry-level employees.


ANS: F PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-2 NAT: BUSPROG: Analytic

STA: DISC: Operations Management KEY: BLOOM'S: Knowledge



2. Foreman, team leader, and coach are other designations for working supervisor.


ANS: T PTS: 1 DIF: Difficulty: Moderate

OBJ: LO: 1-2 NAT: BUSPROG: Analytic

STA: DISC: Operations Management KEY: BLOOM'S: Comprehension



3. The notion of Frederick Winslow Taylor’s scientific management approach gave rise to the
functional management approach.


ANS: F PTS: 1 DIF: Difficulty: Moderate

OBJ: LO: 1-3 NAT: BUSPROG: Analytic

STA: DISC: Operations Management KEY: BLOOM'S: Comprehension



4. The functional management approach focuses on determining the most efficient ways to increase
output and productivity.


ANS: F PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-3 NAT: BUSPROG: Analytic

, STA: DISC: Operations Management KEY: BLOOM'S: Knowledge



5. A key component of Frederick Winslow Taylor's scientific management theory was the belief that
managers should plan what, where, and how employees should produce a product.


ANS: T PTS: 1 DIF: Difficulty: Moderate

OBJ: LO: 1-3 NAT: BUSPROG: Analytic

STA: DISC: Operations Management KEY: BLOOM'S: Comprehension



6. Henri Fayol identified planning, organizing, commanding, coordinating, and controlling as
critical to managerial effectiveness.


ANS: T PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-3 NAT: BUSPROG: Analytic

STA: DISC: Operations Management KEY: BLOOM'S: Knowledge



7. The managerial function of controlling consists mainly of directing subordinates' actions.


ANS: F PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-3 NAT: BUSPROG: Analytic

STA: DISC: Operations Management KEY: BLOOM'S: Knowledge



8. The fact that people will perform differently when being observed is known as the Hawthorne
effect.


ANS: T PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-3 NAT: BUSPROG: Analytic STA: DISC: Motivation
Concepts

KEY: BLOOM'S: Knowledge

, 9. The Hawthorne studies concluded that workers perform differently than they normally did
because the researchers were observing them.


ANS: T PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-3 NAT: BUSPROG: Analytic STA: DISC: Motivation
Concepts

KEY: BLOOM'S: Knowledge



10. Quantitative/system approaches are frequently found in large organizations where sales costs and
production data are analyzed using computer technology.


ANS: T PTS: 1 DIF: Difficulty: Moderate

OBJ: LO: 1-3 NAT: BUSPROG: Analytic

STA: DISC: Operations Management KEY: BLOOM'S: Knowledge



11. The term diversity refers to the cultural, ethnic, gender, age, educational, racial, and lifestyle
differences of employees.


ANS: T PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-4 NAT: BUSPROG: Diversity

STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge



12. Despite the rather low birthrate in recent decades, both the population and the workforce will
continue to grow.


ANS: T PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-4 NAT: BUSPROG: Diversity

STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge



13. Both the labor force and the population are getting younger.

, ANS: F PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-4 NAT: BUSPROG: Diversity

STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge



14. Compared to their parents, generation Xers require less leisure time and have far more concern
about staying with companies for long periods of time.


ANS: F PTS: 1 DIF: Difficulty: Moderate

OBJ: LO: 1-4 NAT: BUSPROG: Diversity

STA: DISC: Environmental Influence KEY: BLOOM'S: Comprehension



15. One of the most dramatic changes that has occurred in the past several decades has been the
increase in the number and percentage of women in the workforce.


ANS: T PTS: 1 DIF: Difficulty: Easy

OBJ: LO: 1-4 NAT: BUSPROG: Diversity

STA: DISC: Environmental Influence KEY: BLOOM'S: Knowledge



16. Flextime allows employees to choose their work schedules within certain limits, for example,
instead of working 9-to-5 an employee might elect to work from 8-to-4 instead.


ANS: T PTS: 1 DIF: Difficulty: Moderate

OBJ: LO: 1-4 NAT: BUSPROG: Analytic STA: DISC: HRM

KEY: BLOOM'S: Comprehension



17. Martina is employed by a company that allows her to work from an office in her home; she stays
in touch with her employer primarily by e-mail. Martina is taking advantage of the administrative
policy known as flextime.


ANS: F PTS: 1 DIF: Difficulty: Challenging