C215 OPERATION MANAGEMENT (690
QUESTIONS AND ANSWERS) 2024
UPDATED GRADED A +.
A quality circle is: - solution A team of volunteer production employees
and their supervisors who meet regularly to solve quality problems
The important thing in Quality Function Deployment competitive evaluation
is - solution To identify customer requirements that should be pursued
and how we fare relative to our competitors
One common name for TQM based team work is: - solution Quality circle
What was the first US company to receive the Deming Prize? - solution
Florida Power & Light
Who developed quality control charts? - solution Walter Shewhart
For Juran's quality trilogy, which part stresses that processes should be set
up to ensure that the quality standards can be met? - solution Quality
planning
Who developed a formula for determining the cost of poor quality? -
solution Genichi Taguchi
Fitness for Use - solution A definition of quality that evaluates how well
the product performs for its intended use.
the only definition that combines economics with consumer criteria -
solution Value for price paid
Black Belts - solution a designation received by individuals highly trained
in quality improvement principles and techniques and who's job is to
identify and solve quality problems
,Two categories of quality costs - solution quality controls costs, quality
failure costs
Two types of quality control costs - solution prevention costs and
appraisal costs
Two types of quality failure costs - solution External failure costs and
internal failure costs
Quality controls costs - solution costs necessary for achieving high quality
Quality failure costs - solution cost consequences of poor quality
the Deming Prize - solution an annual award given to firms that
demonstrate outstanding quality
quality trilogy - solution Quality Planning
Quality Control
Quality Improvement
concepts of TQM - solution Customer focus, continuous improvement,
employee empowerment, use of quality tools, product design, process
management, managing supplier quality.
"P" in PDSA cycle - solution "Plan" - evaluate current process and make
plans based on any problems found. document current procedures, collect
data, identify problems.
"D" in PDSA cycle - solution "Do" - implementing the plan, documenting
all changes made and collecting data for evaluation.
"S" in PDSA cycle - solution "Study" - study data collected in "do" phase
and evaluate whether plan is achieving goal.
"A" in PDSA cycle - solution "Act" - act on the basis of the results by
communicating results to other members of the company and implementing
the new procedure if it has been successful.
costs that are incurred to prevent poor quality - solution prevention and
appraisal costs
,costs that the company hopes to prevent - solution internal and external
failure costs
ISO 9000:2000, Quality Management Systems—Fundamentals and
Standards: - solution Provides the terminology and definitions used in the
standards. It is the starting point for understanding the system of standards.
ISO 9001:2000, Quality Management Systems—Requirements: - solution
This is the standard for the certification of a firm's quality management
system. It is used to demonstrate the conformity of quality management
systems to meet customer requirements.
ISO 9004:2000, Quality Management Systems—Guidelines for
Performance: - solution Provides guidelines for establishing a quality
management system. It focuses not only on meeting customer
requirements but also on improving performance.
ISO 14000: Management systems standards - solution measure systems
development and integration of environmental responsibility into the overall
business.
ISO 14000: Operations standards - solution include the measurement of
consumption of natural resources and energy.
ISO 14000: Environmental systems standards - solution standards
measure emissions, effluents, and other waste systems.
common causes for TQM failure - solution Lack of a genuine quality
culture, Lack of top management support and commitment, Over- and
underreliance on statistical process control (SPC) methods
Five-step plan of six sigma - solution DMAIC:
Define, Measure, Analyze, Improve, Control
Two causes of variation in the quality of a product or process: - solution
common causes and assignable causes.
Common causes of variation - solution are random causes that we cannot
identify.
, Assignable causes of variation are - solution those that can be identified
and eliminated.
Control charts for variables include - solution x-bar charts and r-charts
x-bar charts monitor: - solution the mean or average value of a product
characteristic
r-charts monitor: - solution the range or dispersion of the values of a
product characteristic
control charts for attributes include: - solution p-charts and c-charts
p-charts monitor: - solution the proportion of defects in a sample
c-charts monitor: - solution the actual number of defects in a sample
the process capability index (Cp) is computed as: - solution the ratio of
the specification width to the width of the process variability
OM uses tools to help make the right quality decisions. These tools come
from the field of ________ - solution statistics
Skewness - solution measures the symmetry of the distribution
An alpha (α) risk is also called: - solution Type I error
symmetric distribution - solution when the number of observations below
the mean is the same as the number of observations above the mean
The standard deviation of the distribution of sample means is computed by
- solution σ/√n
single sampling - solution A random sample is drawn from every lot. Each
item in the sample is examined and is labeled as either "good" or "bad."
double sampling - solution provides an opportunity to sample the lot a
second time if the results of the first sample are inconclusive. We first
sample a lot of goods according to preset criteria for definite acceptance or
QUESTIONS AND ANSWERS) 2024
UPDATED GRADED A +.
A quality circle is: - solution A team of volunteer production employees
and their supervisors who meet regularly to solve quality problems
The important thing in Quality Function Deployment competitive evaluation
is - solution To identify customer requirements that should be pursued
and how we fare relative to our competitors
One common name for TQM based team work is: - solution Quality circle
What was the first US company to receive the Deming Prize? - solution
Florida Power & Light
Who developed quality control charts? - solution Walter Shewhart
For Juran's quality trilogy, which part stresses that processes should be set
up to ensure that the quality standards can be met? - solution Quality
planning
Who developed a formula for determining the cost of poor quality? -
solution Genichi Taguchi
Fitness for Use - solution A definition of quality that evaluates how well
the product performs for its intended use.
the only definition that combines economics with consumer criteria -
solution Value for price paid
Black Belts - solution a designation received by individuals highly trained
in quality improvement principles and techniques and who's job is to
identify and solve quality problems
,Two categories of quality costs - solution quality controls costs, quality
failure costs
Two types of quality control costs - solution prevention costs and
appraisal costs
Two types of quality failure costs - solution External failure costs and
internal failure costs
Quality controls costs - solution costs necessary for achieving high quality
Quality failure costs - solution cost consequences of poor quality
the Deming Prize - solution an annual award given to firms that
demonstrate outstanding quality
quality trilogy - solution Quality Planning
Quality Control
Quality Improvement
concepts of TQM - solution Customer focus, continuous improvement,
employee empowerment, use of quality tools, product design, process
management, managing supplier quality.
"P" in PDSA cycle - solution "Plan" - evaluate current process and make
plans based on any problems found. document current procedures, collect
data, identify problems.
"D" in PDSA cycle - solution "Do" - implementing the plan, documenting
all changes made and collecting data for evaluation.
"S" in PDSA cycle - solution "Study" - study data collected in "do" phase
and evaluate whether plan is achieving goal.
"A" in PDSA cycle - solution "Act" - act on the basis of the results by
communicating results to other members of the company and implementing
the new procedure if it has been successful.
costs that are incurred to prevent poor quality - solution prevention and
appraisal costs
,costs that the company hopes to prevent - solution internal and external
failure costs
ISO 9000:2000, Quality Management Systems—Fundamentals and
Standards: - solution Provides the terminology and definitions used in the
standards. It is the starting point for understanding the system of standards.
ISO 9001:2000, Quality Management Systems—Requirements: - solution
This is the standard for the certification of a firm's quality management
system. It is used to demonstrate the conformity of quality management
systems to meet customer requirements.
ISO 9004:2000, Quality Management Systems—Guidelines for
Performance: - solution Provides guidelines for establishing a quality
management system. It focuses not only on meeting customer
requirements but also on improving performance.
ISO 14000: Management systems standards - solution measure systems
development and integration of environmental responsibility into the overall
business.
ISO 14000: Operations standards - solution include the measurement of
consumption of natural resources and energy.
ISO 14000: Environmental systems standards - solution standards
measure emissions, effluents, and other waste systems.
common causes for TQM failure - solution Lack of a genuine quality
culture, Lack of top management support and commitment, Over- and
underreliance on statistical process control (SPC) methods
Five-step plan of six sigma - solution DMAIC:
Define, Measure, Analyze, Improve, Control
Two causes of variation in the quality of a product or process: - solution
common causes and assignable causes.
Common causes of variation - solution are random causes that we cannot
identify.
, Assignable causes of variation are - solution those that can be identified
and eliminated.
Control charts for variables include - solution x-bar charts and r-charts
x-bar charts monitor: - solution the mean or average value of a product
characteristic
r-charts monitor: - solution the range or dispersion of the values of a
product characteristic
control charts for attributes include: - solution p-charts and c-charts
p-charts monitor: - solution the proportion of defects in a sample
c-charts monitor: - solution the actual number of defects in a sample
the process capability index (Cp) is computed as: - solution the ratio of
the specification width to the width of the process variability
OM uses tools to help make the right quality decisions. These tools come
from the field of ________ - solution statistics
Skewness - solution measures the symmetry of the distribution
An alpha (α) risk is also called: - solution Type I error
symmetric distribution - solution when the number of observations below
the mean is the same as the number of observations above the mean
The standard deviation of the distribution of sample means is computed by
- solution σ/√n
single sampling - solution A random sample is drawn from every lot. Each
item in the sample is examined and is labeled as either "good" or "bad."
double sampling - solution provides an opportunity to sample the lot a
second time if the results of the first sample are inconclusive. We first
sample a lot of goods according to preset criteria for definite acceptance or
