CPH
How does becoming a Certified Professional Housecleaner benefit you? - ANS-it poises
you for future growth along the career opportunity path
Name 3 things you should know at the completion of this course - ANS--Have a full
understanding of the Detail-Clean Rotation system
-how to be a good team player
-be willing and able to follow the office policies and procedures
What are 3 things we can do to show more professionalism - ANS--how we act
-how we speak
-how we dress
Name 3 things to keep in mind when speaking to others - ANS--keep temper in check
-say please and thank you
-never use abusive language
Whose responsibility is it to determine if you have proper directions to each house? -
ANS-Both team members
What is the main thing that puts you in control of your day? - ANS-Being prepared
Where should you park your car at a customer's home? Why? - ANS-On the street to
avoid blocking driveways or dripping oil
Upon arriving at a customer's home to clean, who unloads the equipment? - ANS-Both
team members
Name 5 things to check before leaving a house - ANS--Make sure to have all supplies
and equipment
-Be sure to have all personal items
-Be sure to have book and keys
-make sure rotation slip is on kitchen counter
-set alarm and lock door
Name 3 things that are turned in to the office at the end of each day - ANS--book
-keys
, -checks
What are 3 benefits of working as a team? - ANS--share the work load
-hold each other accountable to a high level of quality
-motivate each other
What does the team member who is responsible for turning in the paperwork do when
they are finished? - ANS-They help their team member fill supplies and prepare for the
next day
How many houses should your team be able to accomplish per day? - ANS-4-5 houses
Name 3 morning duties that both team members are responsible for - ANS--arriving on
time
-being prepared for the day
-checking all keys, job tickets and directions
By what time should you arrive at your first house? - ANS-By at least 8:30
Why is it important to switch cleaning duties in each house? - ANS-It ensures
proficiency in each cleaning discipline and avoids conflicts if you are partnered with
another team member for the day
What 3 things should you ensure about your vehicle if you are the driver for the day? -
ANS--that it's clean
-that it's in good operationing condition
-that is has plenty of gas prior to arriving at the office in the morning
What should the passenger be doing on the way to the first house? - ANS-Reading the
job ticket aloud
Name 6 items that can be determined from reading the job ticket before arriving at the
first house - ANS--be sure you're at the correct house on the correct street
-mode of entry, check to see what key it is and which door it opens
-determined if there's an alarm and what code disarms it
-check for special cleaning instructions
-Determine what area is on rotation
-determine if there are rooms we do not clean
How does becoming a Certified Professional Housecleaner benefit you? - ANS-it poises
you for future growth along the career opportunity path
Name 3 things you should know at the completion of this course - ANS--Have a full
understanding of the Detail-Clean Rotation system
-how to be a good team player
-be willing and able to follow the office policies and procedures
What are 3 things we can do to show more professionalism - ANS--how we act
-how we speak
-how we dress
Name 3 things to keep in mind when speaking to others - ANS--keep temper in check
-say please and thank you
-never use abusive language
Whose responsibility is it to determine if you have proper directions to each house? -
ANS-Both team members
What is the main thing that puts you in control of your day? - ANS-Being prepared
Where should you park your car at a customer's home? Why? - ANS-On the street to
avoid blocking driveways or dripping oil
Upon arriving at a customer's home to clean, who unloads the equipment? - ANS-Both
team members
Name 5 things to check before leaving a house - ANS--Make sure to have all supplies
and equipment
-Be sure to have all personal items
-Be sure to have book and keys
-make sure rotation slip is on kitchen counter
-set alarm and lock door
Name 3 things that are turned in to the office at the end of each day - ANS--book
-keys
, -checks
What are 3 benefits of working as a team? - ANS--share the work load
-hold each other accountable to a high level of quality
-motivate each other
What does the team member who is responsible for turning in the paperwork do when
they are finished? - ANS-They help their team member fill supplies and prepare for the
next day
How many houses should your team be able to accomplish per day? - ANS-4-5 houses
Name 3 morning duties that both team members are responsible for - ANS--arriving on
time
-being prepared for the day
-checking all keys, job tickets and directions
By what time should you arrive at your first house? - ANS-By at least 8:30
Why is it important to switch cleaning duties in each house? - ANS-It ensures
proficiency in each cleaning discipline and avoids conflicts if you are partnered with
another team member for the day
What 3 things should you ensure about your vehicle if you are the driver for the day? -
ANS--that it's clean
-that it's in good operationing condition
-that is has plenty of gas prior to arriving at the office in the morning
What should the passenger be doing on the way to the first house? - ANS-Reading the
job ticket aloud
Name 6 items that can be determined from reading the job ticket before arriving at the
first house - ANS--be sure you're at the correct house on the correct street
-mode of entry, check to see what key it is and which door it opens
-determined if there's an alarm and what code disarms it
-check for special cleaning instructions
-Determine what area is on rotation
-determine if there are rooms we do not clean
