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Naham Exam Tested Questions & Answers

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Naham Exam Tested Questions & Answers AIDET - ANSWER : acknowledge, introduce, duration, explanation, thank you Press Ganey - ANSWER : provides patient service satisfaction surveys, used for both public relations & performance improvement KPI - ANSWER : Key Performance Indicator KPI Example - ANSWER : Preregistration percentage, wait times, accuracy rate, pos collections, productivity HEAT - ANSWER : Hear them out, empathize with the customer, apologize, take responsibility for actions PPE - ANSWER : personal protective equipment EMTALA - ANSWER : Emergency Medical Treatment and Active Labor Act Medicaid - ANSWER : A federal and state assistance program that pays for health care services for people who cannot afford them.

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