MNG Q1 Exam Prep With Complete Questions And Actual Detailed Answers.

Email communication - correct answer - Advantages- free messaging, easy referencing, quick message delivery, multimedia messages, environmental, less expensive, flexibility, automated, globalized, simplicity, easy referencing - Disadvantages- poor privacy, virus infection, spamming, lacks cordality, distracting, overlooked, addiction, passwords, rumors, misunderstanding, distracting - When- need to get in touch with someone hard to reach, info is not time-sensitive, send someone an electronic file or attachment, need to distribute info to a lot of people, need a written record of the communication - When not to- long and complicated, difficult convo - Email tips- keep it short, meaningful titles and one per topic, watch CCs reply all, proofread, no chain letters, avoid over-flagging, know audience 10 elements of effective email - correct answer 1. Salutation - use "dear" 2. Honorific - be respectful, call them professor, NO ms, mrs, mr 3. Name- put their name 4. Meaningless nicety- "i hope you are doing well" be polite 5. Remember how they know you- something distinctive about you they would know to put face to name 6. Real reason for email- concise what you need, no excuses, excessive detail or demands 7. Check syllabus and notes before asking, ask classmates 8. Ensure that you have read the syllabus and notes and clarify with them "it says blank so should I blank" 9. Super polite restatement- "if you could lmk at your earliest convenience, i would really appreciate it" 10. Sign off "best, thank you, sincerely" Follow up- gently follow up - Things to include- say you are a student in the class, say class name, section number on what days it meets, ask question, get to point, ask how you want help from professor Why it matters- a skill that you can take in real world, getting so many emails it's important you know how to actually contact them Time management time wasters - correct answer - ability to use one's time effectively or productively Importance- make sure you have time for all important activities, to give structure to your days and weeks, to assist in setting goals and in determining priorities - Stress Anxiety Burnout Procrastination Perfectionism Lack of planning Unexpected events Depression Ignoring natural tendencies Emails & social media Losing track of time Ineffective studying Disorganization Bad habits Television strength finder - correct answer star pitch - correct answer - A structured manner of responding to a behavioralbased interview question by discussing the specific situation, task, action, and result of the situation you are describing. - situation: Describe the situation that you were in or the task that you needed to accomplish, describe a specific event or situation, not a generalization of past, give enough detail, previous job/ event - task: goal working toward, objective, explain what trying to dp - action: describe actions took to address situation with appropriate amount of detail, keep focus on YOU, specific steps, particular contribution - results: outcome of actions, what happened, how, accomplishments, learned dos and donts of a killer presentation virtual presentation - correct answer - dont: Take too long on intro, Speak too slow or too dramatic, Emphasize how important you are, Refer to your source too much, Crowd your slides, Use jargon, Give too much background and details, Fail to check timing, Sound like your tlak is mesmorized, Forget to make eye contact - do: Frame story, Plan delivery, Develop stage presence, Plan AV - be brief, be simple, think production, be specific, connect, synchronize, be early presentation - 4 steps - correct answer 1. plan- who is your audience, why are they there, what is your goal, how long will it be, where will it take place -- business card test (make sure it fits on back of bus card so its not too long) -- intro- get attention, main theme - content, summary/ conclusions- key message -- dont read of script, pay attention to tones, transitions, dont be egotistical, dont use complicated words to sound smart 2. prepare- personal notes, visuals, handouts -- avoid karaoke, over-writing, busy slides; consider bullets instead of sentences, drip feed, choose font well, color, complimentary images, consistency -- Conceptualizing and framing what you want to say = vital Start to end, consider relevance, quick intro convince audience to care about topic Specific examples, unique contributions, details, narrative talk 3. practice- craft is slow to develop, quick to diappear; more you practice better you feel; practice room, technology, speaking , everything 4. presenting- make eye contact, smile, speak (project, confidence, enunciate, turn on, passion), dont repreat words on slide, dont move too much how to give constructive crisism four Rs more tips staircase - correct answer - positive comments regarding situation in question, praise for persons strong points, give criticism, remind person of strong points, offer support in areas for improvement and leave on positive note - respond- say thank you, record- details , reflect- on it later, react- act on it - listen carefully without interupting, avoid objections, ask questions to gain clarity and understanding, discuss implementation of the solutions - deny- what problem?, defend - wouldnt understand, explain- i know but i did it bc, understand- i see what you talking about, change- this is what im going to do about it feedback - correct answer - what went well... , even better if.. what went well... -traditional- two doses of positive feedback, sandwiching negative or ciritical feedback - lots of bread: weak - losts of ego stroking, other person may not even hear negative feedback - wrap- ask what they think about performance, ask if you could share your impressions as well, have discussion about it, critque and discussion intertwined - open faced- significant amount of critical feedback, ego stroking at the end - all meat- just critical message Time management strategy 1 - correct answer Knowing what is important to you and what your priorities are allows you to put those things first as you schedule your time, and therefore guides the way you manage your time. - Determining priorities- Determining your priorities is a process of deciding which of several options or tasks is most important. It involves deciding that one thing is more important than another Time management strategy II - correct answer Set goals and make action plans S - specific M - measurable A - attainable R - relevant T - time based Time management strategy III - correct answer Develop an "Action Plan" Step by step plans of how you are going to accomplish your goal. What are you going to do to reach your goal? They allow you to break your goal down into smaller, more manageable portions and give you the chance to make progress towards your goals. Time management strategy IV - correct answer The 80/20 Rule (Pareto's Principle) 80% of your results come from only 20% of your actions. What are you spending your time on? Are you focusing on the 20% of activities that produce 80% of the results in your life? Time Management Strategy V - correct answer The Urgent/Important Matrix Spend time on things that are IMPORTANTand not just urgent. - Important - activities that lead to achieving your goals and have the greatest impact on your life. - Urgent - activities demand immediate attention, but are often associated with someone else's goals rather than your own. - important and urgent = crisis - important and not urgent = goals and planning - not important and urgent = interruptions, maintence, routine tasks - not important and not urgen = distractions Company specifics/ goal - correct answer in today's business world, no two companies are the same and each company is governed by its own specific mission statement, set of values & short/ long term goals Mission statement Vision statement - correct answer - a statement of the purpose of a company and its reason for existing ex. CVS Health Should tell you what the company intends to do, how they plan to do it, and who they intend to do it for "We provide expert care and innovative solutions in pharmacy and health care that are effective and easy for our customers" - written in present tense not future, describes what we will feel, hear, think, say & do as if we had